Manage Service Delivery of an engagement with 100 resources. Should be a go-getter, and must take proactive initiatives in managing end-to-end delivery. Must be a People Manager, leading the team from the front. Must have excellent communication & negotiation skills to deal with customer & employees. Should have ability to push back. Assertive communication is a must. (1.) Raising risks, issues and escalation to senior management and customer (2.) Co-ordination with On-Site Engineers and attending customer calls (3.) To create all quality documents, collect metrics data and conducting Audits. To perform Value creation and KM activities. (4.) To create project plans and keep track of schedule for on time delivery as per the defined quality standards (5.) To ensure process improvement and compliance, and participate in technical design discussion and to review technical documents