JP Morgan Chase - Business Analyst

Description :

We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionize mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK - but how we do things here is a little different. We're building the bank of the future from scratch, channeling our start-up mentality every step of the way - meaning you'll have the opportunity to make a real impact.

As a Business Analyst at JPMorgan Chase within the International Consumer Bank, you will require a detailed understanding of retail cash payment processes, an investigative and analytical approach to problem solving, and an ability to work effectively with product, technology, and business teams to resolve incidents and develop new and enhanced processes.The role will support the build of tools as well as the resolution of operational issues and will be split between 'Build the bank' and 'Run the bank' activities.

The Cash & Card (C&C) operations team investigates and resolves complex payment incidents, monitors developments and trends across payment processing, and supports the build of new tools and processes to enhance the performance and efficiency of the C&C team.

Job responsibilities :

• Conduct complex enquiries and investigations for problems that frontline contact center teams cannot resolve.
• Provide required audit trail and documentation to support the work performed.
• Gather requirements and support the build of tools and processes to enhance the work of the C&C team
• Liaise with Development & other Operations teams to co-ordinate the C&C Ops journeys.
• Analyze current performance of the team and publish statistics and reports.
• Support and deliver training material for Contact Centre and Ops teams.
• Create and update playbooks for C&C Ops Team for new payment products.

Required qualifications, skills and capabilities :

Preferred qualifications, skills and capabilities :

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

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(ref : iimjobs.com)