About the role

Supervises a team of entry to intermediate level Field Service professionals or supervisors of Field Service Technicians. Manages day-to-day priorities in solving client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management.

Role Responsibilities :

To oversee AWS Projects

Coordinates, prioritizes and resolves issues encountered by a more experienced team.

Optimizes the usage of manpower, standard time, equipment and energy of more experienced team.

Escalates critical / complex issues that will impact the business.

Manages more experienced team according to established programs and objectives.

Quality Issue Management

Contacts customer, collects feedback, and establishes and maintains good relationship with customers.

Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans

Minimum Requirements

Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution with 10-15 Years of experience.

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

Make yourself a priority with flexible schedules, parental leave

Drive forward your career through professional development opportunities

Achieve your personal goals with our Employee Assistance Programme

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is .