Lead Software Engineer

Sr Service Now Developer

We are looking for a dynamic Sr ServiceNow Developer to lead the design and hands-on development of scalable solutions on the ServiceNow platform. This hybrid role involves deep technical leadership, end-to-end solution architecture, and development across ITSM and other ServiceNow modules.

Define ServiceNow architecture, ensuring alignment with business and technical strategies.

Design scalable and reusable components across modules like ITSM, ITOM, HRSD, CSM, and custom applications.

Create technical designs and data models that ensure maintainability and performance.

Develop custom applications, integrations, and modules using JavaScript, Glide APIs, and Flow Designer.

Customize forms, workflows, UI policies, client scripts, and business rules.

Build REST / SOAP integrations with third-party platforms and internal systems.

Leverage ServiceNow App Engine, Integration Hub, and Flow Designer for automation and low-code development.

Conduct code reviews and ensure adherence to coding and platform standards.

Lead platform upgrades, performance tuning, and security hardening.

Troubleshoot and resolve platform issues in collaboration with support teams.

Guide junior developers and ensure knowledge transfer across the team.

Participate in agile ceremonies and drive best practices in ServiceNow delivery.

5+ years of experience in ServiceNow development and designing along with

strong knowledge of ServiceNow ITSM, ITOM, HRSD, CSM, or SecOps.

Experience in designing and implementing ServiceNow integrations using REST / SOAP, Integration Hub, and MID Server.

Hands-on with ACLs, Service Portal, Custom Widgets, and Scoped Applications.

Knowledge of Agile / Scrum delivery models and version control tools (like Git).

Experience in ServiceNow Flow Designer, UI Policies, and Business Rules.

Hands-on experience with ServiceNow scripting (Client Scripts, Script Includes, UI Actions, Scheduled Jobs, etc.).

Experience in ServiceNow integration with enterprise applications (e.g., Jira, Active Directory, AWS, Azure, etc.).

Knowledge of ServiceNow CMDB, Discovery, and Asset Management.

Understanding of Agile methodologies and DevOps practices.

Familiarity with ServiceNow Performance Analytics and Reporting.

Knowledge of Service Portal customization and UI / UX improvements.

Certifications : ServiceNow CSA (mandatory), CAD, CIS-ITSM / CSM / HRSD (preferred).

Exposure to Generative AI capabilities & Performance Analytics .

Familiarity with DevOps pipelines for ServiceNow.

Experience with ITOM Discovery, Service Mapping, or AIOps is a plus.

ITIL v3 / v4 certification preferred.

Strong problem-solving and analytical skills.

Clear and confident communication with both technical and non-technical stakeholders.

Leadership ability and a collaborative mindset.

Self-driven with a passion for learning and innovation.

Location – Noida (3 days from office) – Hybrid Mode

Immediate joiners preferred !!

Please share CVs at ankit.kumar@celsiortech.com