Dynamic 365 Technical Consultant / Developer needs to be well versed with Dynamics 365 Customer Service, Customer Service Hub, Knowledge Management, Self Service Portal, Reports & Dashboards using Power BI / SSRS, Power Automate and Power Apps.

The selected candidate will work as part of the development team, and report to the project manager and technical lead

Essential Job Functions & Required Skills :

• Proficient with developing, deploying, customizing and integrating Dynamics 365 Customer Service
• Proficiency in designing, developing and implementing business processes, plugins and workflows
• Experience in designing and creating custom entities and relationships between those entities
• Experience in handling multiple business unit with data segregation and cross BU access / roles
• Strong hand on experience in developing Dynamics Self-service Portals and Custom portal integrating multiple Dynamics instance for Case creation, Case status update, Add Comment, Upload Screenshots and knowledge Management integrating SharePoint
• Experience of software development using Microsoft .Net, C#, JSON and jQuery
• Experience in Customer Service Hub, Unified Client Interface, Client API form context and Model-driven apps
• Strong Hand on experience in Scheduled Reports, Custom SSRS reports with multiple data sources (external & internal)
• Experience in developing automations using Power Automate and Power Apps
• Experience in developing application which can be published to Azure
• Experience in handling huge volumes of case and email records
• Experience in using third party tools to configure, customize, monitor and troubleshoot the Dynamics application
• Experience in Agile / Scrum based process implementation using tools like Azure DevOps with pipeline automation for CI / CD
• Experience in designing and automating the survey forms using MS Forms Pro
• Dynamics 365 Customer Service Insights, AI Powered Dashboards, AI Predictive analytics and other AI-driven insights is a plus
• Hands-on experience in developing Power BI Dashboards & Reports is a plus
• Provide troubleshooting / technical support
• Actively participate in design and analysis sessions to ensure sound team decision-making
• Support system and user acceptance testing activities, including issue resolution
• Complete technical documentation to ensure system is fully documented
• Share best practices and lessons learnt from past implementation efforts