Talent.com
E-Commerce Automotive Spare Parts Customer Service Representative

E-Commerce Automotive Spare Parts Customer Service Representative

Newparts, Inc.kannur, India
11 days ago
Job description

Job Description : Automotive Customer Service Representative

Location : Remote (North American Hours)

Desired Skills and Experience :

  • Education : Bachelor's degree in Engineering
  • Required Experience : 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred)

Key Duties and Responsibilities :

  • Manage daily customer requests through a shared mailbox and provide member support across multiple channels.
  • Ensure customer satisfaction by addressing complaints and inquiries promptly.
  • Conduct product sales and process returns and related requests.
  • Identify and assess customers' needs to achieve satisfaction.
  • Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
  • Maintain records of customer interactions, comments, and complaints.
  • Provide feedback to management regarding customer issues, concerns, and emerging trends.
  • Adhere to communication procedures, guidelines, and policies.
  • Collaborate with a team of Customer Service Representatives and other departments to find appropriate solutions to problems.
  • Develop and document knowledge into useful content.
  • Continuously enhance knowledge of products and services.
  • Achieve or surpass performance targets.
  • Participate in training and development programs to enhance customer service skills and knowledge.

    • Requirements and Skills :

  • Demonstrated experience in customer service.
  • Automotive repair, parts, and component knowledge (required).
  • Technical or engineering experience.
  • Proficiency in English.
  • Strong analytical and problem-solving abilities to diagnose problems and propose effective solutions.
  • Ability to multitask, prioritize tasks, and manage time efficiently.
  • Maintain a positive, empathetic, and professional demeanor with customers.
  • Customer-centered approach with adaptability to various customer personalities.
  • Teamwork skills for working with team members and other departments.
  • Ability to work remotely in shifts aligned with market operational hours.
  • Digital literacy.
  • Willingness to achieve goals and pursue self-improvement.
  • Capability to perform effectively under pressure.
  • Ability to work North American working hours.

    • Join Newparts, Inc., an innovative automotive e-commerce retailer, and help us provide outstanding customer service. Apply today to be part of our remote team!

    Create a job alert for this search

    Customer Service • kannur, India

    Related jobs
    • Promoted
    Pricing Specialist - (USA)

    Pricing Specialist - (USA)

    PlattonKannur, IN
    Pricing Specialist – Ocean / Air / Drayage & Multimodal Freight (U.Our services include air and ocean freight forwarding, customs brokerage, contract logistics, warehousing and distribution, truckl...Show moreLast updated: 10 days ago
    • Promoted
    Sales Account Executive

    Sales Account Executive

    YourTribekannur, kerala, in
    You will become a master of the Humantic AI product, Buyer Intelligence as a segment and the general Sales AI market.You will become a trusted sales advisor to potential customers (that will includ...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Relationship Executive

    Customer Relationship Executive

    SWITRUS HOLIDAYSkannur, kerala, in
    Job Title : Customer Relations Executive (Tele-Sales).We are looking to hire an experienced, customer-oriented Customer Relation. Executive to utilize inbound and outbound telephone calls to achieve...Show moreLast updated: 6 days ago
    • Promoted
    • New!
    E-commerce automotive spare parts customer service representative

    E-commerce automotive spare parts customer service representative

    Newparts, Inc.Kannur, Kerala, India
    Job Description : Automotive Customer Service RepresentativeLocation : Remote (North American Hours)Desired Skills and Experience : Education : Bachelor's degree in EngineeringRequired Experience : 1+ ye...Show moreLast updated: 19 hours ago
    • Promoted
    Senior Sales Development Representative – North America Market

    Senior Sales Development Representative – North America Market

    Algonomykannur, kerala, in
    Job Title : Senior Sales Development Representative – North America Market.At Algonomy, we power the world’s leading retail and e-commerce brands with AI-driven personalization solutions.We’re on a ...Show moreLast updated: 30+ days ago
    • Promoted
    Amazon Marketplace Manager

    Amazon Marketplace Manager

    AutobrushKannur, IN
    We only review submissions that complete this pre-interview form.You MUST copy and paste this entire link into your browser ( doesn’t allow hyperlinks) : . If you're serious about Amazon and love to d...Show moreLast updated: 2 days ago
    • Promoted
    Growth Marketer

    Growth Marketer

    Limadata.comKannur, IN
    The way information is consumed is evolving.Teams need real-time, accurate information to power their products — not static info that goes stale overnight. Limadata is building the real-time B2B dat...Show moreLast updated: 4 days ago
    • Promoted
    Operations Associate- Garage allocations (6-Month Contract) (Remote- India)

    Operations Associate- Garage allocations (6-Month Contract) (Remote- India)

    hotsourcedKannur, IN
    Remote
    Do you have experience managing complaints directly from customers in a B2C start-up environment for the UK or other Western market?. Looking for a new challenge where you can see the real impact of...Show moreLast updated: 28 days ago
    • Promoted
    Mobile App Release Manager [T500-19891]

    Mobile App Release Manager [T500-19891]

    Best Buy IndiaKannur, IN
    Own the release calendar and manage the end-to-end release process for mobile apps on iOS and Android.Coordinate and execute OTA releases using tools such as Code Push or custom delivery systems, e...Show moreLast updated: 18 days ago
    • Promoted
    Demand Generation Manager

    Demand Generation Manager

    ComplianceQuestKannur, IN
    Join the team that's transforming compliance and quality for the modern enterprise.You will not only define strategy and manage performance, but also roll up your sleeves to actively build campaign...Show moreLast updated: 30+ days ago
    • Promoted
    Growth Marketer

    Growth Marketer

    GleantapKannur, IN
    Gleantap is a fast-growing Customer Engagement Platform trusted by leading fitness, wellness, healthcare, and lifestyle brands. We help businesses drive growth, improve retention, and automate engag...Show moreLast updated: 30+ days ago
    • Promoted
    Lead Mobile Engineer

    Lead Mobile Engineer

    SenpiKannur, IN
    In just four months since launching on Base, Senpi has processed.Backed with $4M in Seed capital by top investors including Lemniscap, Coinbase Ventures, and SuperLayer, we’re building on a track r...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Relations Executive

    Customer Relations Executive

    SWITRUS HOLIDAYSkannur, kerala, in
    Job Title : Customer Relations Executive (Tele-Sales).We are looking to hire an experienced, customer-oriented Customer Relation. Executive to utilize inbound and outbound telephone calls to achieve...Show moreLast updated: 6 days ago
    • Promoted
    Sales Representative – GPU Cloud & AI Infrastructure

    Sales Representative – GPU Cloud & AI Infrastructure

    Novacore Innovations Private Limitedkannur, kerala, in
    Novacore Innovations is building India’s next-generation.AI, ML, and enterprise workloads.NVIDIA Blackwell and H100 servers. We’re looking for a driven and entrepreneurial.India’s most innovative st...Show moreLast updated: 7 days ago
    • Promoted
    Associate SaaS Buyer

    Associate SaaS Buyer

    CloudEagle.aiKannur, IN
    CloudEagle helps finance,operations & IT teams save on software spend and helps streamline the renewal and buying process. We have helped several companies like Iceye, Wefunder, Armory save 10-30% o...Show moreLast updated: 7 days ago
    • Promoted
    Account Manager – Amazon & E-commerce Advertising Platform

    Account Manager – Amazon & E-commerce Advertising Platform

    Hectorkannur, India
    Hector is a next-generation advertising platform built to simplify and scale Amazon and e-commerce advertising.We help brands run smarter campaigns through automation, Amazon Marketing Cloud (AMC) ...Show moreLast updated: 4 days ago
    • Promoted
    E-Commerce Automotive Spare Parts Customer Service Representative

    E-Commerce Automotive Spare Parts Customer Service Representative

    Newparts, Inc.Kannur, IN
    Job Description : Automotive Customer Service Representative.Location : Remote (North American Hours).Desired Skills and Experience : . Bachelor's degree in Engineering.Automobile Spare Parts / Automobi...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    Bright MoneyKannur, IN
    Americans get out of debt, with the power of data science and machine learning.It is a mobile app that combines all the tools and tech needed to manage and get rid of debt.Bright’s tools include cr...Show moreLast updated: 30+ days ago