Quality Manager

Job Title : Quality Assurance Manager

Division : Quality Assurance

Location : Bangalore / Pune

Reports To : GVP – Quality

Job Type : Full-time | Managerial | Hybrid

Experience Required : 15+ years total; 6–8 years relevant in Insurance / Healthcare / F&A

Role Summary :

We are seeking a Quality Assurance Manager to lead and drive the quality function across shared service operations. This individual will design and implement quality strategies, ensure process excellence, and promote a culture of continuous improvement. The role involves working with cross-functional stakeholders, leading quality assurance teams, and using analytical tools to improve service delivery and customer satisfaction.

Key Responsibilities :

Define and implement quality assurance strategies across processes and teams.

Lead quality audits and maintain compliance with defined quality standards.

Analyze data trends , identify root causes of issues, and implement corrective actions.

Build and track dashboards, KPIs, and scorecards to monitor quality and operational performance.

Drive Lean, Six Sigma, and continuous improvement initiatives .

Conduct process benchmarking and implement best practices.

Collaborate with cross-functional stakeholders to drive operational improvements.

Facilitate quality training, certification programs , and employee upskilling.

Prepare and present executive reports and recommendations.

Manage a team (span of 80–100+), providing leadership, coaching, and performance feedback.

Required Qualifications :

Graduate in any discipline (Postgraduate preferred).

Lean Six Sigma Black Belt certification is mandatory.

Master Black Belt, Design Thinking certifications are added advantages.

15+ years of total experience, with 6–8 years in QA roles in Insurance, US Healthcare, F&A, or related domains .

Proven experience in managing large teams (80–100+ FTEs) .

Desired Skills :

Strong expertise in quality tools , problem-solving methodologies , and process improvement .

Excellent communication, stakeholder management, and team leadership skills.

Hands-on experience in data analysis , reporting, and project management .

Proficiency in automation , AI / ML trends , and transformation tools is preferred.

Comfortable working in hybrid setup and managing geographically distributed teams.

Work Environment & Other Info :

Fast-paced, matrix organization.

May require coordination with international stakeholders across time zones.