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Customer Success Manager III

Customer Success Manager III

ZoomInfochennai, India
21 hours ago
Job description

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast.

At  ZoomInfo , we encourage creativity, value innovation, demand teamwork, expect accountability, and celebrate results. We’re looking for a  Customer Success Manager (Renewals Focus)  who thrives in a fast-paced environment, builds meaningful customer relationships, and is passionate about driving retention and growth.This role is central to ensuring long-term customer value, maximizing renewals, and reducing churn across strategic accounts. The ideal candidate will combine deep product understanding with strong commercial acumen to proactively manage renewal cycles, identify risk early, and collaborate cross-functionally to secure successful outcomes. What You’ll Do

  • Own the renewal cycle :  forecast renewals, and ensure timely closure with a focus on long-term value and customer satisfaction.
  • Proactively identify churn risks  and partner with internal teams (Sales, Support, Product) to build and execute tailored retention plans.
  • Drive adoption and ROI conversations  through business reviews and success plans, ensuring customers fully realize the value of their ZoomInfo investment.
  • Strengthen executive and operational relationships  within customer organizations to deepen engagement and uncover expansion opportunities.
  • Leverage data insights  to track usage, adoption trends, and risk signals; translate findings into actionable strategies.
  • Advocate for customers internally  by surfacing product feedback, influencing roadmap priorities, and ensuring continuous improvement.
  • Collaborate with Account Managers and Renewal Specialists  to align on account health, renewal strategy, and long-term growth plans.
  • Educate customers  on new features, best practices, and use cases to maximize engagement and retention.

What You’ll Bring

  • 4–8 years  of experience in Customer Success, Renewals Management, or Account Management within a competitive SaaS environment.
  • Proven success in  owning renewals, reducing churn , and managing mid-market or enterprise customer portfolios.
  • Experience  interacting with U.S.-based customers  and willingness to work the  5 PM–2 AM IST  shift.
  • Hybrid (3 days / week in office)
  • Strong understanding of  go-to-market motions  (Sales, RevOps, Enablement, and CS) and how they connect to renewal outcomes.
  • Excellent communication, negotiation, and executive presentation skills.
  • Ability to learn multiple products and  analyze account data  to anticipate risks and develop retention strategies.
  • Highly organized, proactive, and capable of managing multiple accounts and renewals simultaneously.
  • Familiarity with  sales methodologies  such as Sandler, MEDDIC, or Winning by Design is a plus.
  • Self-driven, collaborative, and passionate about helping customers achieve success with ZoomInfo.
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    Customer Manager • chennai, India