Technical Account Manager

Technical Account Manager (TAM) is accountable for post-sales technical relationship management with enterprise clients across multiple cloud platforms (AWS, Azure, GCP, private / hybrid). The TAM ensures successful onboarding, optimization, ongoing support, and business growth by acting as the technical advisor and trusted advocate for clients. This role collaborates cross-functionally with engineering, operations, product, and customer success teams, and proactively drives adoption, maximizes customer value, and mitigates risk across complex and dynamic cloud environments.

Key Responsibilities :

• Own the technical relationship for designated accounts, delivering tailored advisory, escalation management, and guidance for multi-cloud setups.
• Proactively identify challenges, recommend architectural, performance, security, and cost improvements; drive resolution with internal / external stakeholders.
• Conduct periodic account reviews (success metrics, usage, optimization, risks, compliance).
• Develop and deliver enablement, onboarding, and best-practices workshops; facilitate customer adoption of new services / features.
• Serve as point of contact for major incidents, technical escalations, outage communications, and remediation strategies.
• Ensure documentation, runbooks, and knowledge base are up to date and accessible for assigned customers.
• Advocate for customer needs and product improvements to CSP engineering / product teams.
• Contribute to upsell, cross-sell, and renewal opportunities by identifying technical requirements aligned with business growth.

Required Skillsets

Role's Success Measures

Skills Required

Cli, Slas, Networking, Storage, Security, Terraform, Automation, Compute, Aws, Itil, Compliance, Gcp, Incident Management, Ansible, Scrum, Troubleshooting, Agile, Azure