Job Summary
We are seeking an experienced, execution-focused Director– Digital Manufacturing Operations to lead the operational delivery of digital manufacturing solutions from our Bangalore office. This leader will serve as the execution backbone for digital manufacturing and digital quality initiatives, ensuring that designs and architectures developed by global teams are transformed into well-executed, validated, and timely implementations that support our global manufacturing footprint.
This is a hands-on leadership role , responsible for ensuring project timelines are met, cross-functional dependencies are managed, support operations are streamlined, and quality and regulatory requirements are addressed with rigor. The role reports into the global D&T Digital Manufacturing leadership and works closely with solution architects, functional leads, plant operations, and quality stakeholders.
Essential Duties and Responsibilities
Execution Leadership
- Own the end-to-end execution strategy for Digital Manufacturing and Digital Quality initiatives driven out of Bangalore
- Translate global design and architecture decisions into executable project plans with clear milestones, deliverables, and risk mitigation
- Coordinate and manage cross-functional dependencies (e.g., PP with EWM, QM, Planning, MES, IoT) to ensure cohesive delivery
Project Delivery & Governance
Drive on-time, on-quality, on-budget delivery of digital manufacturing projectsLead planning and coordination of key lifecycle events such as Pre-UAT, UAT, cutover, and hypercarePartner with the global design team to ensure execution readiness at all phases of the project lifecycleProduction Support & Plant Operations
Lead the Bangalore-based support team to ensure plant-critical systems meet or exceed SLAsServe as a key escalation point for production support and issue resolutionDrive continuous improvement in incident management, communication, and support KPIsValidation & Compliance
Oversee execution activities for GxP-compliant systems, ensuring alignment with Computer System Validation (CSV) frameworksCoordinate with global Quality and business stakeholders to enforce process discipline during validation-heavy programsTechnology Adoption & Operational Excellence
Support deployment of new technologies including SAP upgrades, MES enhancements, IoT integration, and infrastructure changesBuild a “no surprises” execution culture with transparent reporting, routine rhythms, and proactive risk managementInstitutionalize best practices, checklists, and playbooks for operational deliveryEducation
Bachelor’s degree in Engineering, Computer Science, or related discipline (Master’s preferred)Work Experience
8–12 years of experience in digital manufacturing execution, IT delivery, or ERP project leadership rolesHands-on familiarity with SAP Manufacturing (PP, QM, EWM, etc.) , MES, IoT, and connectivity platformsProven experience coordinating cross-functional teams and managing global execution programsDeep understanding of GxP, CSV, and regulated environments in the pharmaceutical or manufacturing sectorStrong program management, stakeholder communication, and issue resolution skillsAbility to work independently and cross-functionally with distributed teamsTravel Requirements
40% Up to 104 business days per year
Physical Requirements
Sedentary-Exerting up to 10lbs / 4kgs of force occasionally, and / or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Additional Requirements
Use of written and oral communication skillsRead and interpret data, information, and documentsObserve and interpret situations, analyze and solve problemsAbility to make independent and sound judgementsMust maintain the ability to work well with others in a variety of situationsMust be able to multi-task, work under time constraints, solve problems, and prioritize activitiesPosition operates in a professional office environment. May sit or stand for extended periods of timeThis role routinely uses standard office equipment such as computers, phones, and photocopiersAble to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job DescriptionAble to comply with the company’s safety policy at all timesAble to comply with the company’s quality policy at all times