Service Desk Engineer 2

We are seeking a skilled Service Desk Engineer 2 to join our team in India. The ideal candidate will have 2-4 years of experience in providing technical support and troubleshooting IT issues. You will be responsible for assisting users with their IT-related problems, ensuring a high level of customer satisfaction.

Responsibilities

• Provide first-line support for IT issues via phone, email, or chat.
• Troubleshoot and resolve hardware and software issues promptly.
• Document all interactions and resolutions in the service desk system.
• Escalate unresolved issues to higher-level support as necessary.
• Maintain and update knowledge base articles for common issues and resolutions.
• Assist in onboarding new employees with IT setups and configurations.
• Monitor and manage service desk tickets to ensure timely resolution and customer satisfaction.

Skills and Qualifications

Skills Required

Active Directory, Remote Support, Windows Os, Networking Basics, Troubleshooting Skills