Customer Service Representative

About the Role

We are seeking highly motivated and dedicated individuals to join our dynamic customer support team. As a Customer Support Associate (International Non-Voice Process) , you will be responsible for handling customer queries, providing accurate information, and ensuring smooth communication through written channels such as chat or email. This role demands excellent written communication skills, attention to detail, and a customer-first mindset.

This is a great opportunity for both freshers and experienced candidates looking to build or advance their career in the international BPO sector.

Key Responsibilities

• Respond to customer inquiries through chat, email, or ticketing platforms in a professional and timely manner.
• Understand customer concerns and provide accurate solutions while maintaining high customer satisfaction.
• Handle multiple customer queries simultaneously while adhering to quality and productivity standards.
• Collaborate with the internal team to resolve complex issues efficiently.
• Document all customer interactions and update records accurately in the CRM system.
• Follow up on unresolved issues and ensure proper escalation procedures are followed.
• Maintain confidentiality of customer information and comply with company policies and data protection standards.
• Work in a fast-paced environment and adapt to process changes as required.
• Participate in team meetings, training sessions, and quality reviews to improve performance.

Required Qualifications and Skills

Working Conditions

Compensation and Benefits

Why Join Us?

How to Apply

If you have strong written communication skills and a passion for delivering outstanding customer service, we invite you to join our team.

Submit your updated resume by itself.