Senior Manager - Digital Transformation

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Senior Manager - Digital Transformation located in Chennai location.

The Senior Manager for Digitalization will be responsible for taking Flex GBS to the next level of Digital Transformation, which entails creating GBS strategy & roadmap, lead and implement strategic initiatives that drive digital transformation across Global Business Services. He / She will work closely with cross-functional teams to enhance operational efficiencies, improve service delivery, and create innovative digital solutions that align with our business objectives.

Reporting to the Senior Director , and the role involves :

What a typical day looks like :

Develop and execute a comprehensive digitalization strategy for GBS, ensuring alignment with organizational goals.

Lead projects that leverage emerging technology to streamline processes, improve data analytics, and drive automation initiatives.

Collaborate with IT and business stakeholders to identify opportunities for digital solutions and oversee the deployment of these technologies.

Analyze business operations, identify pain points and inefficiencies, and propose innovative digital solutions to enhance performance and service delivery.

Monitor industry trends in digital transformation and assess their potential impact on GBS operations.

Define KPIs and success metrics for digital programs and ensure continuous improvement and measurable ROI.

Drive change management initiatives to ensure successful adoption of digital tools and processes among employees.

Mentor and develop team members around digital skills and capabilities.

Stay abreast of industry trends, digital disruptions, and competitor strategies to keep the organization ahead of the curve.

The experience we’re looking to add to our team :

Bachelor’s degree in Business Administration, Information Technology, or a related field; Master’s degree preferred.

12+ years of experience in digital transformation, project management, or consulting, preferably within a GBS environment.

Knowledge / Skills / Abilities :

Strong understanding of digital technologies, data analytics, and automation tools.

Proven track record of successfully leading cross-functional teams during complex projects.

Excellent problem-solving skills and ability to think strategically.

Outstanding communication and interpersonal skills; capable of engaging stakeholders at all levels.

Experience with agile methodologies and change management practices.

Scope / Impact :

Operational Efficiency : Enhance productivity, reduce operational costs, and improve service delivery metrics across the organization.

Strategic Vision : This role will contribute to shaping the long-term digital strategy of the GBS function, ensuring alignment with broader organizational goals and driving competitive advantage in the marketplace.

Cross-Functional Collaboration : Will lead cross-departmental initiatives, fostering collaboration between IT, business units, and external partners to create integrated digital solutions that meet the diverse needs of stakeholders.

Industry Leadership : By staying abreast of digital trends and best practices, the Senior Manager will position the organization as a leader in digital transformation, enhancing its reputation and attracting top talent in the industry.

Decision Making / Discretion :

Will exercise considerable decision-making authority and discretion in the areas of Strategic Planning, Project Leadership, Technology Selection, Change Management.

Supervision / Leadership :

Recognizes and develops talent as a key element of executing operational business plans. Ensures Flex values are part of site work life. Provides strategic leadership for the function and the site.

Certificates, Licenses, Registrations :

Project Management Professional (PMP)

Digital Transformation Certification

Lean Six Sigma Certification

AI and Machine Learning Certification(good to have)

Certified Business Analysis Professional (CBAP)

What you’ll receive for the great work you provide :

Health Insurance

Paid Time Off

NK99

Job Category

Operational Excellence

Required Skills : Optional Skills :

Flex pays for all costs associated with the application, interview or offer process, a candidate will not be asked for any payment related to these costs.

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on : age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email and we'll discuss your specific situation and next steps (NOTE : this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).