Field Service Manager - South Region

Description

: Service Manager Level (Hyderabad / Bangalore)

Position Overview : The Manager will oversee technical and administrative support activities, including repair, preventative maintenance, and engineering change upgrades, to ensure the highest level of service and maximize customer satisfaction. This role involves providing direction for pre- and post-sales services, resolving customer concerns, and defining customer contact strategies. The Manager will ensure that adequate records and systems are maintained, schedule personnel for critical situations, and analyses operational processes to identify opportunities for service delivery improvements. This position also involves managing a profit and loss center and ensuring compliance with vendor credentialing requirements for access to VMS client sites.

Key Responsibilities :

Technical and Administrative Coordination :

• Direct the coordination of technical support activities, including repair and preventative maintenance.
• Oversee engineering change upgrades to enhance service quality and customer satisfaction.
• Ensure compliance with financial objectives and maximize service revenue.

Customer Service Management :

Operational Analysis and Training :

Resource and Personnel Management :

Financial and Reporting Management :

Interdepartmental Cooperation :

Qualifications and Experience :

Skills and Knowledge :

Certifications and Training :

Location : Hyderabad / Bangalore

This position is critical in ensuring high service levels, customer satisfaction, and financial objectives within the Oncology Systems business. The successful candidate will demonstrate strong leadership, technical proficiency, and customer service skills.

Varian is required to comply with all local and applicable regulations that may be associated with vaccine requirements for certain roles.

Fighting cancer calls for big ideas.

We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.

#TogetherWeFight