Engineering Manager (Full Stack)

Redefine the future of customer experiences. One conversation at a time.

At Nextiva were reimagining how businesses connect bringing together customer experience and team collaboration on a single conversation centric platform. Powered by AI driven by human innovation.

Our culture is forward thinking customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether its through our signature Amazing Service the technology we create or the experiences we cultivate connection is at the core of who we are.

If youre ready to collaborate with incredible people make an impact and help businesses everywhere deliver truly amazing experiences this is where you belong.

Build Amazing. Deliver Amazing. Live Amazing. Be Amazing.

As a Software Engineering Manager for the SaaS platform admin and Partner Ecosystem area you will lead and inspire a team of talented engineers to build and scale core platform capabilities that empower administrators to manage configure and optimize the product for their organizations. This role requires a blend of strategic vision technical expertise and leadership skills to deliver exceptional platform administration tools that enable seamless onboarding robust customer journey orchestration and enabling successful partner enablement.

You will own critical areas of the product that support user and role management platform customization data insights automation and governance. Your work will directly impact the success of administrators managing our platform and drive customer satisfaction adoption and retention.

Responsibilities

Technical leadership :

• Hands-on leader - Lead the design development and delivery of scalable reliable and performant administrative services and tools.
• Champion engineering excellence by promoting best practices in architecture code quality and automation.
• Ensure the team builds robust APIs and integration points for seamless ecosystem connectivity and extensibility.
• Define and execute the roadmap for platform administration capabilities ensuring alignment with business objectives and customer needs.
• Collaborate with Product Management Design and Customer Success teams to understand administrator pain points and develop solutions.

Team Leadership

Operational Excellence

Basic Qualifications

10-14 years of hands-on experience in Java Kafka full-stack development and distributed architectures leading engineering teams to build scalable resilient SaaS platforms.

Preferred skills

Additional Qualities to have

Nextiva DNA (Core Competencies)

Nextivas most successful team members share common traits and behaviors :

Total Rewards

Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best in and out of the office.

Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary and / or hourly wages incentives or bonuses.

Coverage Type - Employee Only

At Nextiva were committed to supporting our employees health well-being and professional growth. Join us and build a rewarding career!

#LI-XX #LI-Hybrid

Founded in 2008 Nextiva has grown into a global leader trusted by over 100000 businesses and 1M users worldwide. Headquartered in Scottsdale Arizona and with teams across the globe were the future of customer experience and team collaboration through our AI-powered conversation-centric platform.

Want to see what life at Nextiva is all about Connect with us on Instagram Instagram MX YouTube LinkedIn and the Nextiva Blog .

Required Experience :

Manager

Key Skills

Hospitality Experience,Go,Management Experience,React,Redux,Node.js,AWS,Mechanical Engineering,Team Management,Leadership Experience,Mentoring,Distributed Systems

Employment Type : Full Time

Experience : years

Vacancy : 1