Customer Service Representative

Location : Pune

Shift : Rotational Shifts (including night shifts)

Experience : 1-3 years

Qualification : and Graduates

Roles and Responsibilities :

Review, draft, and process customer contracts, amendments, and renewals in line with approved templates and commercial terms.

• Validate contract data such as pricing, billing details, term dates, and service configurations before submission.
• Coordinate with internal stakeholders (sales, legal, finance, delivery) for contract approvals and clarifications.
• Maintain up-to-date and accurate records in the Contract Management System (CMS) or CRM.
• Track contract expiry and renewal timelines; flag discrepancies or pending approvals.
• Ensure all executed contracts are archived as per compliance and audit requirements.
• Support audits and internal reviews by providing documentation and status reports.
• Identify process gaps and suggest improvements to streamline the contract lifecycle.