Software Engineer (IC3 / IC4)

Role Overview :

We are looking for skilled Software Engineers who are passionate about solving customer-reported issues. This role focuses on triaging, investigating, and resolving customer tickets with a mix of case work, small enhancements, and defect fixes . You’ll work across front-end, back-end, or full-stack areas depending on team needs and use AI tools to speed up issue resolution and improve customer satisfaction.

Key Responsibilities :

• Resolve customer-reported issues with speed, accuracy, and empathy.
• Collaborate with support, product, and engineering teams to fix problems effectively.
• Work on small stories and bug fixes while maintaining code quality and stability.
• Communicate directly with customers when needed, ensuring professionalism and clear updates.
• Use AI tools (e.g., GenAI, RAG pipelines, ServiceNow AIA Studio) to assist in debugging and automating tasks.
• Document fixes and contribute to internal knowledge bases for future reference.

Required Skills :

Preferred Qualifications :