Regulatory Post Market Surveillance Supervisor

Company Description

At Intuitive, we are united behind our mission : we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position :

The Regulatory Post Market Surveillance Supervisor will oversee the Regulatory Post Market Surveillance team to ensure productivity and accuracy. The Supervisor will provide instruction and feedback to the group as needed and ensure completeness and consistency of complaint and Regulatory reporting documentation. The position is responsible for overseeing regulatory reporting including MDR and Vigilance reports, to ensure alignment with procedural requirements as required. In addition, the position will provide analysis of quality data to support Regulatory Compliance activities as needed.

The Supervisor should have a strong understanding of World Wide regulatory reporting requirements for medical devices, complaint system and process requirements. A firm overall understanding of Quality System Regulations as they relate to other areas in Post Market Surveillance including CAPA and Field Actions is required. The Supervisor must demonstrate strong analytical ability required to perform thorough analysis needed to resolve or escalate complaints. A strong ability in leadership skills and strategies for providing guidance / feedback to direct reports is essential. In addition, strong project management skills and experience in continuous improvement methodologies are preferred.

Roles And Responsibilities

This position has responsibility and authority for :

• Supervisory and leadership role within the Regulatory Post Market Surveillance team
• Approve timecards and time off requests in alignment with team resource and budget requirements
• Conduct 1 : 1 meetings with direct reports to provide guidance, development, performance feedback and opportunities for growth
• Annual Performance reviews conducted for direct reports
• Manage complaint workload with team to required backlog goals
• Write, review, and file Medical Device Reports (MDRs) and Vigilance Reports as required.
• Prepare responses to Regulatory agency requests for additional information as required.
• Represent Regulatory Compliance at selected cross functional meetings

Investigating Complaints

Qualifications

Skill / Job Requirements :

Education : Undergraduate degree in engineering, life science, or equivalent

Experience : 7+ years of experience in medical device field, with experience in the following areas :

Skills : The following skills are required for this position :

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Skills Required

Word, Powerpoint, Excel, Project Management Skills, Capa