Network Infrastructure Specialist

Job Overview

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• Duties include monitoring network infrastructure for performance, security and availability to ensure seamless operations.
• Respond to first-line support requests for network incidents and service requests in a timely manner.
• Analyze basic networking issues such as connectivity problems, DNS issues or VPN connectivity to identify root causes.
• Troubleshoot and diagnose network-related problems using diagnostic tools to minimize downtime.
• Collaborate with customers to troubleshoot hardware and software problems, providing effective solutions.
• Configure and maintain network devices like switches, routers and access points to optimize performance.
• Support the installation of new hardware and software to ensure smooth integration.
• Maintain accurate records of network issues, incidents and resolutions to facilitate analysis and improvement.
• Document troubleshooting procedures and configurations to enhance knowledge sharing.
• Provide exceptional customer support for network-related issues, ensuring high levels of satisfaction.

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Required Skills & Qualifications

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Benefits of this Role

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About this Job

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