Training Jobs in India
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Training • India
- Promoted
- New!
Training Manager
FoundeverIndia- Promoted
Training Manager
Beauty Concepts Pvt. Ltd.Mumbai, Maharashtra, India
Supervisor, Training
ConduentBangalore, Karnataka, India- Promoted
- New!
Training Manager
The Raintree HotelsChennai, Tamil Nadu, India- Promoted
- New!
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Training Specialist
PSIPL [Property Solutions (India) Pvt. Ltd.]India- Promoted
Training Officer
Magic Bus India FoundationIndia- Promoted
- New!
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Training Manager
Indo-French Chamber of Commerce & Industry (IFCCI)Bengaluru, Karnataka, India- Promoted
- New!
Training Manager
TPJaipur, Rajasthan, India- Promoted
Training Coordinator
NIITGurugram, Haryana, India- Promoted
Training Manager
EducationNestBengaluru, IN
Training Officer
2comsKolkata, West Bengal, India
Dynatrace Training
Overture RedeDelhi, DL, in
Training Administrator
Srg GlobalAU- Promoted
Training Manager
SutherlandHyderabad, Telangana, India- Promoted
- New!
Training Lead
DeluxeIndia
Training Administrator
Egon ZehnderGurugram, HR, IN- Promoted
Training Associate
ARPANIndia- Promoted
- New!
Training Manager
Selections HR Services Private LimitedHyderabad, Telangana, India
Director - Training
ArthanMumbai, Maharashtra, India- Promoted
- New!
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Training Manager
UNISON INTERNATIONAL CONSULTING (The Recruitment Company)IndiaTraining Manager
FoundeverIndiaQualification
Should have experience of 10+ years in Training Domain Good Communication Skills Should be skilled in working with inbound, outbound & blended (voice & email) environment Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training , professional development and corrective action plans Managing Customer Service Training Monitor Review Trainers Performance on monthly basis. Ensuring timely delivery of training batches on floor. Formulating Training procedures, policies and processes. Planning and coordinating necessary training on various tools, compliance, policies and procedures to the team members. Maintain daily training dashboards calendar every month planning of training rooms accordingly. Working closely with the Ops and quality team to use data from floor in training sessions for enhancement of productivity. Mapping Trainers KPI s to ensure good Training output Capturing, Measuring and Analysing CSAT and Related Scores to enhance customer experience. Criteria Should be having BPO experience Should be having experience of Managerial level Should know the KRA of Manager Training Manager Training experience is Mandate
Skills :
Strong knowledge of quality assurance standards and methodologies. Excellent managerial, leadership and communication skills. Analytical approach with good numerical skill and understanding of statistical analysis. Keen attention to detail and organizational abilities. Basic knowledge of computers and use of software like MS Office.
Demonstrated ability managing and developing large high performance teams of analysts / managers is required. Must have handled large teams in BPO for Voice & Non Voice process Understands the value of confidentiality and sensitivity of tasks at hand Consistently exhibits honesty in giving reliable solutions / answers to client’s inquiries and or issues
Abilities :
Ability to work under pressure in a fast-paced dynamic environment. Clear and logical thinking with an ability to deal with ambiguity. Communicates effectively in a positive manner Excellent Customer Service Skills Demonstrates an ability to be well-organized, efficient and self-disciplined