Services Jobs in India
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Services • India
Last updated: less than 1 hour ago
In this role, you will oversee.Your primary focus will be ensuring.Below is a detailed overview of key responsibilities for leading this function : .
Technical Support & Customer Service.Act as a ...Show moreLast updated: 29 days ago
As a key member of the Production team, this role is focused on the receiving of and processing of files to a quality that meets the specifications of the destination, within the SLA.To assist cli...Show moreLast updated: 2 days ago
Tech Services Lead
SectonaMumbai, MH, inQuick Apply
- Promoted
Field Services Engineer
Bull Machines Pvt LtdVellore, IN Proficient in regional languages like Tamil, English, Hindi, Kannada, Malayalam.We are looking for an experienced.This role demands a strong understanding of tractors and hands-on.Attend the custom...Show moreLast updated: 15 days ago
- Promoted
Professional Services- Associate
Arbolus TechnologiesGurugram, Haryana, India Arbolus connects Private Equity Investors and Consultants with subject matter experts across industries for research, enabling seamless knowledge exchange via a digital platform.Since 2018, we’ve b...Show moreLast updated: 30+ days ago
- Promoted
- New!
Regional Head - Services
LivspaceEluru, IN Grade-A real-estate or commercial interiors organisations.Led large, multi-disciplinary project teams as Project Head.Responsible for selecting, deploying and managing subcontractors and trade labo...Show moreLast updated: less than 1 hour ago
- Promoted
Business Services Manager
Edward JacobsAU This BRW Top 25 Firm with a national presence paired alongside modern / luxurious offices in all major metropolitan cities.
With a strong national presence working alongside clients with an annual tur...Show moreLast updated: 2 days ago
- Promoted
Director Network Services
FiservThane, Maharashtra, India What does a successful Director, Network Services do at Fiserv?.We’re looking for a hands-on, technically savvy Director of Network Services—a leader who’s not afraid to roll up his sleeves and div...Show moreLast updated: 3 days ago
Field Services Engineer
Tricog HealthIndia The Field Service Engineer will be responsible for meeting the daily service maintenance and repair needs of the customers equipment.
Establish and maintain proper business relationships with custom...Show moreLast updated: 1 day ago
- Promoted
- New!
Professional Services Consultant
FortinetMangalore, IN Professional Services within Fortinet, is an integral part of the support and services organization, as a result the Consultant will collaborate effectively with peers to drive customer satisfactio...Show moreLast updated: less than 1 hour ago
Production Services Specialist
Extreme ReachMumbai, MH, INQuick Apply
- Promoted
Manager, Academic Services
DEAKIN UNIVERSITYAU Based at our Burwood or Geelong Waurn Ponds Campus + hybrid work arrangements.HEW 9 ($132,790 – 140,744) + 17% Superannuation .
Deakin is a cutting-edge public university in Victoria, revolutionisin...Show moreLast updated: 2 days ago
- Promoted
- New!
Manager Marketing Services – Advisors & Consulting Services
MasterCardIN Mastercard powers economies and empowers people in 200+ countries and territories worldwide.Together with our customers, we’re helping build a sustainable economy where everyone can prosper.We supp...Show moreLast updated: 20 hours ago
Brand Services Associate
Publicis GroupeGurugram, Haryana, India Brand Services Associate (Mainline).Manage day to day operations (inter dept coordination, intra dept coordination, finalizing work – taking feedback, understanding how to decode client feedback, a...Show moreLast updated: 11 days ago
F&B Services Executive
Marriott Hotels ResortsBilaspur, Chhattisgarh, India Ensure staff is working together as a team to ensure optimum service and that guest needs are met.Inspect grooming and attire of staff and rectify any deficiencies.
Complete opening and closing duti...Show moreLast updated: 18 days ago
- Promoted
Environmental Services Assistant
Chris O'Brien LifehouseAU Chris O’Brien Lifehouse is an internationally recognised independent, not-for-profit cancer hospital leading the way in delivering patient-centred cancer care.
We seek passionate, caring, and dedica...Show moreLast updated: 2 days ago
Engineering Support Services
SaftIndia Assist in defining the strategy for the development of ILS, RAMST, and Technical Documentation & Training within the Mobility and ESS divisions.
Support continuous improvement of business processes ...Show moreLast updated: 12 days ago
- Promoted
- New!
Professional Services Consultant
Check Point SoftwareKolkata, IN As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative and innovative people.At Check Point, ...Show moreLast updated: less than 1 hour ago
Managed Services Specialist
Airtel DigitalNoida, Uttar Pradesh, India Lead Consultant (Cyber Security).The Lead consultant for Cyber Security (B2B SOC MSS) provides the advance level of support for Product Implementation & Services in the Security Operations.In this ...Show moreLast updated: 30+ days ago
Managed Services Specialist
project44India Why project44? At project44, we’re on a mission to make supply chains work.With Movement, our High-Velocity Supply Chain Platform, project44 optimizes the movement of products globally, delivering ...Show moreLast updated: 1 day ago
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Tech Services Lead
SectonaMumbai, MH, in29 days ago
Job type
- Quick Apply
Job descriptionOversee daily operations, including logistics, client site visit coordination, and service fulfillment. Optimize operational workflows to enhance efficiency and reduce costs. Work closely with product and engineering teams to address recurring technical issues. Ensure compliance with industry regulations, company policies, and security standards. Implement and manage service-level agreements (SLAs) to meet customer expectations. Develop strategies to improve customer experience and service quality. Conduct root cause analysis for recurring issues and implement corrective actions. Collaborate with R&D to refine product designs based on field performance and support data. Recruit, onboard, and mentor support and operations team members. Define and implement performance metrics (KPIs) to measure team efficiency and customer satisfaction. Deliver ongoing training on new products, troubleshooting techniques, and customer service excellence. Develop structured training programs to enhance team expertise in IAM, PAM, and cybersecurity best practices. Set clear performance goals and conduct regular evaluations to drive continuous improvement. Cultivate a customer-centric mindset within the team, promoting accountability and service excellence. Work closely with sales, marketing, and product teams to ensure alignment of support and operations strategies. Provide regular reports and insights on customer support trends, operational challenges, and improvement plans. Identify opportunities for automation and process improvements to enhance overall efficiency. MBA / MCA / M.Tech / M.Sc (CS) ITIL or Six Sigma certification 10+ years in technical support, operations management, or a similar role within the security or technology industry. 5 years of team management experience. Experience working in an OEM or security technology company Hands-on experience in managing teams in large, complex IT environments. Strong knowledge of security products, access management, and identity management solutions Familiarity with cybersecurity principles and compliance standards (ISO 27001, NIST, GDPR, SOC 2, etc.) Expertise in Microsoft technologies : Windows Server, Windows Workstation, Active Directory, DNS, DHCP, Group Policies, IIS etc. Experience with virtual environments, cloud platforms, cloud security, and DevOps Understanding of security solutions such as SIEM, threat intelligence, and endpoint security Implementation, operation, and support of PAM solutions Knowledge of risk management, security policies, user account lifecycle management, and role-based access Familiarity with CRM, ERP, and ticketing systems (we use Salesforce Service Cloud - Community Plus) Strong decision-making, communication, and leadership abilities Advanced troubleshooting, escalation management, and customer interface experience Proven ability to work in high-pressure environments and handle escalations effectively
Job Description
What you will do for Sectona
The Tech Services Lead is an experienced professional with deep expertise in overcoming the challenges of implementing security technologies in hybrid environments.
In this role, you will oversee technical support, service delivery, and operational processes for the Sectona Security Platform. Your primary focus will be ensuring seamless post-sales support, customer satisfaction, and optimized operational workflows while collaborating with internal teams to enhance product performance and service quality.
Below is a detailed overview of key responsibilities for leading this function :
1. Technical Support & Customer Service
- Act as a subject matter expertise for providing in depth knowledge on Sectona’s products
- Lead and manage the technical support team to provide high-quality assistance to customers and partners.
- Develop and implement support processes, ensuring quick response and resolution times.
- Incident / Problem Management using Salesforce Service Cloud (Community Plus) Service management tool.
- Monitor and analyze support tickets, ensuring timely resolution of customer issues.
- Establish best practices for troubleshooting, issue escalation, and resolution.
- Maintain a knowledge base and FAQs to improve customer self-service options.
2. Operations Management
3. Service Delivery & Quality Assurance
4. Team Leadership & Training
5. Stakeholder Collaboration & Reporting
Requirements
1. Education & Certifications
2. Industry Experience
3. Technical Expertise
4. Tools & Systems
5. Leadership & Problem-Solving
Excellent team management and cross-functional collaboration skills