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Retention Specialist Jobs in India

Last updated: 12 hours ago
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Customer Retention and Accounts Specialist

Customer Retention and Accounts Specialist

ApplicantzGreater Bengaluru Area, India
THIS IS A CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADER.Our large, Fortune client is ranked as one of the best companies to work with, in the world.The client fosters progres...Show moreLast updated: 14 hours ago
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Retention Manager

Retention Manager

Randstad IndiaDelhi, Delhi, India
The Key Result Areas (KRAs) for a.CHC treatment and health plans.Improving patient satisfaction building longterm relationships and enhancing the overall patient experience to encourage repeat visi...Show moreLast updated: 30+ days ago
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Retention Manager

Retention Manager

TruemedsIndia
Assistant Manager - Growth Marketing & Retention (Customer Life cycle Management)Location : .Kindly note that this will be a Work form Office OpportunityWorking days : . Monday to Friday)Position Overvi...Show moreLast updated: 30+ days ago
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Keuro Life - Specialist - Retention & Engagement / Automation

Keuro Life - Specialist - Retention & Engagement / Automation

Keuro LifeChennai, India
Job Title : Retention & Engagement / Automation Specialist Company : Keuro Digital Location : Chennai ...Show moreLast updated: 17 days ago
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Retention Marketing Associate

Retention Marketing Associate

Nat HabitIndia
About Nat Habit : We are making natural living a HABIT little by little.We serve freshly made, 100% natural beauty & wellness products inspired by ancient ayurvedic solutions.We take users back to n...Show moreLast updated: 12 hours ago
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Retention Specialist

Retention Specialist

Artium AcademyIndia
Who are we looking for? We are seeking a dynamic and empathetic Retention Expert (WebEngage) to join our AI-based Music Tech Academy. The ideal candidate should have proven experience in using WebEn...Show moreLast updated: 1 day ago
Retention Specialist

Retention Specialist

Iceland Frozen FoodsMulti-City, India
Full-time
Show moreLast updated: 30+ days ago
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Influencer & Retention Marketing Specialist

Influencer & Retention Marketing Specialist

Sesa Care Private LimitedThane, Maharashtra, India
Influencer & Retention Marketing is a critical role in the marketing function at Sesa.As these are one of the key channels for driving growth of Sesa’s D2C business through digital marketing interv...Show moreLast updated: 4 days ago
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Retention Specialist

Retention Specialist

The Jaipur StudioIndia
ABOUT THE JAIPUR STUDIO We're more than just a brand, we're a movement championing local craftsmanship and bringing unique, ethically made clothing directly to our customers’ doorsteps.Since 2018, ...Show moreLast updated: 4 days ago
Customer Retention Specialist

Customer Retention Specialist

VAIBHAV GLOBAL LIMITEDJaipur
₹300,000.00–₹400,000.00 yearly
Listed in -97 on Indian stock exchanges, Vaibhav Global Ltd (VGL) is an end-to-end electronic deep discount electronic retailer of fashion jewelry, gemstones and lifestyle products in US, UK, Germa...Show moreLast updated: 30+ days ago
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Retention Marketer

Retention Marketer

Saras AnalyticsHyderabad, Telangana, India
We are a Data Analytics Consulting Company specializing in providing customer-centric solutions to US-based Direct-to-Consumer (DTC) brands. Historically, we've excelled in customer analytics, and n...Show moreLast updated: 3 days ago
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Associate-Retention

Associate-Retention

Wellbeing NutritionGurugram, Haryana, India
Wellbeing Nutrition is revolutionising the nutraceutical industry by providing high-quality, science-backed supplements and wellness products directly to consumers. Our mission is to empower individ...Show moreLast updated: 19 days ago
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CS Retention Executive

CS Retention Executive

Parag Milk FoodsMumbai, Maharashtra, India
The Company has become synonymous with quality and reliability.We offer internationally acknowledged products across 31 countries under renowned brand names such as Gowardhan, Go, Pride of Cows and...Show moreLast updated: 14 hours ago
Retention Executive

Retention Executive

White ForceBengaluru
Own end-to-end planning and execution of conversion, retention, engagement & reactivation marketing initiatives.Email, SMS, WhatsApp, Mobile App PNs, IVR OBD, etc. Use marketing automation toolsto c...Show moreLast updated: 30+ days ago
Retention Executive

Retention Executive

Sunergeo Recruitment AgencyNew Delhi, Delhi, India
We are looking for a dynamic Retention Executive to help us retain our core customer base.In this role, you will deal directly with our customers to find out what issues they are facing, how we may...Show moreLast updated: 30+ days ago
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Retention Manager

Retention Manager

PilgrimIndia
Founded in 2019 by IIT-B and IIM-A Alumni, Pilgrim is one of the fastest-growing Beauty & Personal Care brands that offers 250+ SKUs across face care, haircare, skincare, makeup and fragrances at o...Show moreLast updated: 2 days ago
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TraineeOfficer-Donor Retention

TraineeOfficer-Donor Retention

WWFNew Delhi, Delhi, India
To generate new leads through various channels like LinkedIn Digital Marketing and events / workshops for acquiring new donors & to work with various channels such as Donor Relations Digital Mar...Show moreLast updated: 2 days ago
Retention FOS

Retention FOS

YOU Broadband India LimitedSurat, IN
Require Persons for Collection & Retention work at surat , candidate has to be calling of predicted, current suspended & 30+ days old suspended customers data & convince them to Renewal & get appoi...Show moreLast updated: 30+ days ago
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Growth Retention Strategist

Growth Retention Strategist

YocketMumbai, Maharashtra, India
We are the largest and most active online platform for international education! Yocket was established in 2015 with a mission to connect people to the world's best learning opportunities.Today, Yoc...Show moreLast updated: 1 day ago
Retention Manager

Retention Manager

BlackBuckBengaluru, Karnataka, IN
Retention Manager will be responsible for improving the engagement of subscribed shippers and truckers in the BlackBuck platforms such that there is higher retention and renewals.Analyse reasons fo...Show moreLast updated: 30+ days ago
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Customer Retention and Accounts Specialist

Customer Retention and Accounts Specialist

ApplicantzGreater Bengaluru Area, India
14 hours ago
Job description

THIS IS A CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADER.

Our large, Fortune client is ranked as one of the best companies to work with, in the world. The client fosters progressive culture, creativity, and Flexible work environment. They use cutting edge technologies to keep themselves ahead of the curve. Diversity in all aspects is respected. Integrity, experience, honesty, people, humanity, and passion for excellence are some other adjectives that define this global technology leader.

Position Overview :

  • We seek a proactive Customer Retention and Accounts Specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages.
  • This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues.
  • You will also track follow-ups, monitor outcomes, and generate reports on key metrics like conversions and account actions.
  • This position is a contract term for 6 Months. It is an administrative position but not a management role.
  • Inside Sales Executive will be working with the Client's Bengaluru office.

Key Responsibilities :

Customer Engagement :

  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Order and Account Management :

  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation.
  • Follow-Up Tracking and Reporting :

  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on :
  • Number of follow-ups conducted.
  • Conversion rates from trials to purchases.
  • Accounts suspended due to non-response.
  • Qualifications and Skills :

  • Experience in customer service.
  • Strong communication and negotiation skills.
  • Proficiency with CRM systems.
  • This requires advanced knowledge of Microsoft Excel software
  • This requires basic knowledge of Microsoft Word.
  • Analytical skills to track performance metrics and improve processes.
  • Organized and detail-oriented with the ability to meet deadlines.