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Fairmont Mumbai is seeking a dynamic and experienced Chief Concierge to join our preopening team. As Chief Concierge you will play a pivotal role in creating unparalleled guest experiences by leading our Concierge team in providing exceptional service and personalized recommendations to our guests.

Key Responsibilities :

• Lead and manage the Concierge team to ensure exceptional guest service delivery and guest satisfaction.
• Develop and implement standard operating procedures for the Concierge department ensuring consistency in service delivery.
• Maintain a deep knowledge of local attractions restaurants transportation options and other points of interest to provide personalized recommendations and assistance to guests.
• Handle guest inquiries requests and complaints promptly and professionally ensuring resolution to the guests satisfaction.
• Build and maintain strong relationships with local businesses and service providers to enhance the guest experience and secure special arrangements or services for guests.
• Oversee the Concierge desk operations including staffing scheduling and training to ensure high performance and efficiency.
• Monitor and maintain guest service standards continuously seeking opportunities for improvement and innovation.
• Collaborate with other departments such as Front Office Sales and Food & Beverage to coordinate guest services and enhance the overall guest experience.
• Stay updated on industry trends technologies and best practices in guest services and incorporate them into the departments operations as appropriate.

Qualifications :

Remote Work : Employment Type :

Fulltime