Jobs in Kakkanchery%2C kl%2C in
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Business Development Associate
TWOSS Learning Private LimitedKozhikode, IN- Promoted
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Transcription Specialist (Spanish)
Synergy Plus Business Consulting GroupKozhikode, IN Show moreLast updated: 1 day ago
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Learning And Development Specialist
Ashley Global Capability CenterKozhikode, IN Show moreLast updated: 1 day ago
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Territory Sales Incharge - GT - Dehradun
Brillon Consumer Products Pvt Ltd (Formerly known as SC Johnson).Kozhikode, IN Show moreLast updated: 1 day ago
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Nice CXOne Support
Tata Consultancy ServicesKozhikode, IN1 day ago
Job description
NICE CXOne Support
Experience : 6+ Years
Location : Hyderabad
Job description
1. Responsible for providing L1 support for Nice CXONE related Incidents and Service Requests
2. Duties and responsibilities include handling calls, providing support, troubleshooting and ensuring customer satisfaction using varies channels (Voice, Chat, Email and Web)
3. Experience in Nice CXONE contact center solution
4. Nice CXONE contact center L1 / L1.5 troubleshooting skill for Access, Call, License and Performance related issues
5. Leverage knowledgebase to troubleshoot the issues and route the tickets to respective support groups accordingly
6. ITIL Certification