Responsible for providing technical support and service for our submersible pumps and motors. The ideal candidate will have a strong background in mechanical or electrical engineering, excellent problem-solving skills, and exceptional customer service abilities. Department Sales / Marketing Employment Type Full Time Location India Workplace type Onsite Reporting To Nileshkumar Parmar

Key Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Technical Support : Provide technical assistance to customers, distributors, and field service technicians via phone, email, or on-site visits.

2. Troubleshooting : Identify and resolve technical issues related to submersible pumps and motors, including fault diagnosis and repair.

3. Service and Repair : Perform on-site service and repair of submersible pumps and motors, including installation, commissioning, and maintenance.

4. Training and Development : Conduct training sessions for customers, distributors, and field service technicians on product operation, maintenance, and repair.

5. Documentation : Maintain accurate records of technical support, service, and repair activities.

6. Collaboration : Work closely with sales, manufacturing, and R&D teams to resolve customer issues and improve product performance.

7. Continuous Improvement : Identify areas for product improvement and provide feedback to the R&D team.

Skills, Knowledge and Expertise

Skills and Abilities .

• Communication and problem-solving
• Time management and organization
• Ability to travel (up to 50% of the time).

Education and Experience