Process engineer Jobs in Delhi

Job Overview

The Voice Process and Backend Process position is designed for freshers with up to 1 year of experience. This full-time role is based in Delhi and involves managing customer interactions and handling backend operations efficiently. Successful candidates will demonstrate proficiency with CRM software, Microsoft Office Suite, and possess excellent communication skills.

Qualifications and Skills

• Familiarity with customer relationship management (CRM) software to efficiently handle customer data and interactions. (Mandatory skill)
• Proficiency in Microsoft Office Suite for effective documentation and communication. (Mandatory skill)
• Excellent communication skills to facilitate clear and effective interaction with clients. (Mandatory skill)
• Strong time management abilities to prioritize tasks and adhere to deadlines in a fast-paced environment.
• Problem-solving skills to identify issues promptly and develop practical and reliable solutions.
• Emotional intelligence to manage emotions effectively in customer interactions, ensuring positive engagement.
• Analytical skills to assess situations critically and make informed decisions that align with business objectives.
• Ability to work collaboratively within a team to achieve common goals and improve overall service efficiency.

Roles and Responsibilities