BirdAI - Manager - Account Management

Position Overview :

As a Manager of Upsells at Birdeye, your role is to lead a team of sales professionals and drive revenue growth by maximizing upsell opportunities with existing customers.

You will work closely with the sales team, customer success managers, and other cross-functional teams to identify opportunities, develop strategies, and execute upselling initiatives.

Your goal will be to increase the adoption and usage of additional features, modules, or upgrades within the SaaS product offerings, ultimately contributing to increased customer satisfaction and revenue generation.

Key Responsibilities :

Team Leadership :

• Manage and lead a team of upsell sales representatives, providing guidance, coaching, and support to achieve individual and team targets.
• Set performance goals and objectives for the team, monitor progress, and provide regular feedback and performance evaluations.

Upsell Strategy Development :

Customer Engagement and Relationship Building :

Upsell Execution and Performance Tracking :

Cross-functional Collaboration :

Requirements :

Note : The above job description is a general outline of the responsibilities and qualifications typically associated with this role.

Actual job duties may vary depending on the organization and industry practices.

ref : iimjobs.com)