DAZN - Chatbot Developer

About Us :

DAZN is a world-changing sports broadcaster bringing thousands of sporting events into millions of households across the world, delivering live sport direct to consumers through 100s of devices in over 200 countries.

We have a fantastic opportunity in our Customer Service team for a Conversational Designer working on our Chatbot / Virtual Assistant Product.

To be successful in this role your customer obsession and data-driven decision-making approach will drive you to balance the needs of customers with operations team, ensuring you are always creating long term value for DAZN.

This role will be based in our brand new Hyderabad office and work on-call shifts.

Join us in India's beautiful "City of Pearls" and bring your ambition to life.

As our new Conversational Designer you'll have the opportunity to :

• Work with Product and Customer Service Managers to define requirements and create conversational designs / flows to be implemented in our Chatbot service.
• Work with Product and Customer Service Managers to define requirements and create conversational designs / flows to be implemented in our Chatbot service.
• Define the right interaction model and evaluate its success on continual basis.
• Develop wireframes and prototypes around customer needs.
• Work with the Chabot development team help deliver the Customer Service vision and roadmap.
• Work closely with Technology teams to deliver conversational journeys with integrated capabilities.
• Build approved designs within the DAZN Chatbot Dashboard (Ada Chatbot).
• Work with Technology test teams to complete both functional and automated testing.
• Read and interpret multiple data points & reports to understand performance and insight of conversational journeys.
• Use available systems / tools to identify bugs / faults and resolve in a timely manner.
• Stay up to date with changes and enhancements to the software and tools you use on a regular basis.

You'll be set up for success if you have :

At DAZN, we bring ambition to life :

If you're ambitious, inventive, brave and supportive, then you're the kind of person who's going to enjoy life at DAZN.

We are committed to fostering an inclusive environment, both inside and outside of our walls, that values equality and diversity and where everyone can contribute at the highest level and have their voices heard.

For us, this means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities.

We are supported by our talented Employee Resource Group communities : proud@DAZN, women@DAZN, disability@DAZN and ParentZONE.

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