Administrator

Location : Goregaon, Mumbai

Employment Type : Full-Time

About Bonanza Group :

Bonanza Group is a leading player in the fintech and finance industry, committed to delivering innovative financial solutions that empower our customers. We are looking for a CRM Executive to help us deliver exceptional customer experiences through our CRM system. This is an exciting opportunity for individuals passionate about customer relationships, data analysis, and marketing automation.

Job Summary :

We are looking for a Salesforce / Leadsquared software administrator who have prior experience in either Salesforce or Leadsquared software to support our CRM Systems Manager in managing and executing CRM activities that drive customer retention, engagement, and overall satisfaction.

Candidates who have experience with Salesforce administration or Leadsquared administration will be preferred . The ideal candidate will be responsible for executing CRM campaigns, maintaining the CRM system, and providing insights that can help improve customer interactions. This role is critical in enhancing customer engagement by personalizing communication and automating key processes that lead to higher conversion and retention rates.

Key Responsibilities :

1) Data Management :

• Maintain and update the customer database with accurate and relevant information.
• Monitor and manage customer segmentation to ensure that each customer group is targeted appropriately.

2) Campaign Execution :

3) Customer Engagement :

4) Automation :

5) Reporting & Analytics :

6) Collaboration :

7) System Support :

8) Customer Feedback :

Qualifications : Experience :

Educational Background :

Technical Skills :

Analytical Skills :

Communication Skills :

Attention to Detail :

Problem-Solving Skills :

Why Join Bonanza Group :

This role is an excellent opportunity for someone who is passionate about customer relationship management, data analysis, and making meaningful improvements in customer engagement through technology.