ING Calypso Support EngineerConfidential • Pune
ING Calypso Support Engineer
Confidential • Pune
30+ days ago
Job descriptionWork closely with business users to address and resolve queries. Collaborate with cross-functional teams to improve system functionality. Assist in requirement gathering and issue analysis to enhance platform capabilities. Contribute to strategic bank initiatives aimed at enhancing Calypso capabilities . Drive continuous learning and improvement in processes. Work on modern Continuous Integration (CI) processes and toolchains . Participate in a rotational afternoon shift to ensure 24 / 7 support coverage. 5+ years of experience in Calypso production support . Hands-on experience in FX (Foreign Exchange) and MM (Money Market) products . Strong problem-solving and troubleshooting skills. Experience working with Continuous Integration (CI) processes . Strong communication and stakeholder management skills. Ability to work effectively in a geographically dispersed team . Proactive approach to learning and process improvement . Exposure to Calypso development / customization . Experience with automation in production support . Knowledge of cloud-based deployment and monitoring tools .
Key Responsibilities
Production Support & Maintenance
- Provide functional and technical support for the Calypso platform .
- Perform Run the Bank (RTB) and Change the Bank (CTB) functions.
- Troubleshoot and resolve production issues in a timely manner.
- Monitor system performance and ensure high availability.
Business Interaction & Query Resolution
Continuous Improvement & Strategic Initiatives
Shift & Support Coverage
Required Skills & Experience
Technical & Functional Expertise
Soft Skills
Nice to Have
Skills Required
Calypso, Java, Scripting, Linux, Sql
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Support Engineer • Pune
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