Sonata Software - Google Workspace Engineer

Role : G-Suite Engineer

Job Responsibilities :

• Wide extended Technical Support for Enterprise Cloud based productivity services like Google Workspace & GCP
• Interact with clients to identify problems; research answers; guide clients through corrective steps to help resolve issues.
• Interact with clients to provide and process information in response to inquiries, concerns, and requests about cloud products and services.
• Identify any risks associated while moving the customer to a cloud productivity service (Gmail to office 365 Migration) and provide the necessary steps to mitigate them.
• Being customer centric and empathetic towards their needs; develop and sustain productive customer relationship
• Support the roll-out of new applications.
• Providing high quality service to customers and meeting the SLA; Responding within agreed time limits to call-outs.
• Prioritize and manage multiple open cases at a given point of time.
• Day to day operation like creating email IDs, Group modification, internal Audit, Cleanup of un used license, Drive request etc.
• Rapidly establish a good working relationship with customers and other professionals.
• Drive integration and automation projects using Apps Scripts
• Perform SSO integration and MYID integration; integration with iDP for OAuth / SAML / OIDC

Desired Skills :

ref : hirist.tech)