Project Manager – Multilingual Customer Service & Call Center Operations

We are looking for a highly capable and independent Project Manager to oversee multiple international customer service and call center projects . This is a dynamic, hands-on role where you’ll manage operations, quality, training, and performance across a diverse, multilingual team working both remotely and onsite.

Key Responsibilities

• Independently manage multiple customer service / call center projects across international markets
• Supervise a hybrid team supporting Spanish, Arabic, French, Portuguese , and other local languages
• Handle team scheduling , shift planning, and daily operations
• Oversee Quality Assurance , Training , and Performance Management
• Create and maintain comprehensive reports in Microsoft Excel (pivot tables, dashboards, etc.)
• Leverage online tools and AI services to drive operational efficiency
• Conduct interviews , lead onboarding , and manage employee reviews
• Organize and lead weekly client calls ; provide clear, data-driven updates
• Proactively manage escalations and implement corrective actions
• Identify areas for process improvement and innovation

What We’re Looking For

Why Join Us?

Apply now if you’re ready to lead with confidence, drive change, and make an international impact.

Salary - 40-60k per month

Address

LiveSalesman

D-27, Sector-3, NOIDA, Uttar Pradesh, India

2 minutes walk from Noida Sector-16 Metro Station