Respond to
incoming resumes as appropriate
Provides HR
Consultants and / or Hotels with resumes which meet the position requirements
Conducts
screening interviews
Achievement
of Hotel financial goals (GOP)
Employee
satisfaction and retention
Customer
satisfaction and loyalty goals (Medallia Score, Comment Cards, annual quality
review)
Achieve
goals for candidate and manager satisfaction
Identify
qualified candidates for open positions within a specified time frame
Respond to
incoming resumes as appropriate
Provides HR
Consultants and / or Hotels with resumes which meet the position requirements
Conducts
screening interviews
Co-ordinates
candidate interview schedules
Updates
candidates on status of selection process
Drafts offer letters
Screens and
refers candidates
Offers
position to selected candidates
Maintains
current statistics on open and filled positions
Tracks and
summarises recruitment costs as necessary
Assists in
the co-ordination of responses to EEO complaints, WS&H, Union Relations and
grievances by researching situations and gathering information as requested
Maintains
record keeping requirements of Workers’ Compensation as directed and provides
necessary follow-up
Ensures
Return to Work programs are implemented and that all Workers Compensation cases
are reported to Human Resources Manager
Assists
Department Heads in handling employee situations by counselling them in
preparing of appropriate verbal and written communication to employee
Assists the
Human Resources Manager in ensuring the quality and consistency of performance
appraisals by reviewing appraisals and counselling Supervisors on appraisals
which do not conform to Brand’s standards
Fosters
positive attitude to Hotel and work environment by assisting the Human
Resources Manager in planning and co-ordinating employee orientation,
conducting training sessions and other ongoing programs
Handles
transfer or reclassification requests
Utilises
leadership skills and motivation techniques in order to maximise employee
productivity and satisfaction
Assists in
the co-ordination of wage and performance review activities of the Hotel to
ensure compliance with the law and control costs
Informs
employees of benefits, Hotel policies etc
Conducts
training sessions as requested
Administers
special employee promotions
Gives personal attention, takes personal responsibility and uses
teamwork when providing guest service
Listens, apologizes with empathy, finds a solution and follows through
when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and
uses their best judgment as to when it is appropriate to use the 100% Guest
Satisfaction
Performs other duties required to provide the service brand behavior and
genuine hospitality
Maintains
safe and secure environment for customers and employees
Keeps
immediate Supervisor promptly and fully informed of all problems or unusual
matters of significance
Performs all
duties and responsibilities in a timely and efficient manner in accordance with
established company policies and procedures to achieve the overall objective of
this position
Maintains a
favourable working relationship with all other hotel employees to foster and
promote a co-operative and harmonious working environment
At all times
projects a favourable image of the Hotel to the public
REQUIREMENTS
Minimum of
two years progressive human resources experience
Bachelors
degree preferred, certificate in related field required
Prior work
experience in a union environment including negotiation and local and regional
rules
Collaborate
effectively with other hotel employees and managers to ensure teamwork
Able to
resolve conflicts with supervisors and employees
People Culture • Bengaluru, Karnataka, India