People & Culture Assistant

Respond to

incoming resumes as appropriate

Provides HR

Consultants and / or Hotels with resumes which meet the position requirements

Conducts

screening interviews

Achievement

of Hotel financial goals (GOP)

Employee

satisfaction and retention

Customer

satisfaction and loyalty goals (Medallia Score, Comment Cards, annual quality

review)

Achieve

goals for candidate and manager satisfaction

Identify

qualified candidates for open positions within a specified time frame

Respond to

incoming resumes as appropriate

Provides HR

Consultants and / or Hotels with resumes which meet the position requirements

Conducts

screening interviews

Co-ordinates

candidate interview schedules

Updates

candidates on status of selection process

Drafts offer letters

Screens and

refers candidates

Offers

position to selected candidates

Maintains

current statistics on open and filled positions

Tracks and

summarises recruitment costs as necessary

Assists in

the co-ordination of responses to EEO complaints, WS&H, Union Relations and

grievances by researching situations and gathering information as requested

Maintains

record keeping requirements of Workers’ Compensation as directed and provides

necessary follow-up

Ensures

Return to Work programs are implemented and that all Workers Compensation cases

are reported to Human Resources Manager

Assists

Department Heads in handling employee situations by counselling them in

preparing of appropriate verbal and written communication to employee

Assists the

Human Resources Manager in ensuring the quality and consistency of performance

appraisals by reviewing appraisals and counselling Supervisors on appraisals

which do not conform to Brand’s standards

Fosters

positive attitude to Hotel and work environment by assisting the Human

Resources Manager in planning and co-ordinating employee orientation,

conducting training sessions and other ongoing programs

Handles

transfer or reclassification requests

Utilises

leadership skills and motivation techniques in order to maximise employee

productivity and satisfaction

Assists in

the co-ordination of wage and performance review activities of the Hotel to

ensure compliance with the law and control costs

Informs

employees of benefits, Hotel policies etc

Conducts

training sessions as requested

Administers

special employee promotions

Gives personal attention, takes personal responsibility and uses

teamwork when providing guest service

Listens, apologizes with empathy, finds a solution and follows through

when resolving guest problems

Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

Assumes the responsibility to notice when the guest is not satisfied and

uses their best judgment as to when it is appropriate to use the 100% Guest

Satisfaction

Performs other duties required to provide the service brand behavior and

genuine hospitality

Maintains

safe and secure environment for customers and employees

Keeps

immediate Supervisor promptly and fully informed of all problems or unusual

matters of significance

Performs all

duties and responsibilities in a timely and efficient manner in accordance with

established company policies and procedures to achieve the overall objective of

this position

Maintains a

favourable working relationship with all other hotel employees to foster and

promote a co-operative and harmonious working environment

At all times

projects a favourable image of the Hotel to the public

REQUIREMENTS

Minimum of

two years progressive human resources experience

Bachelors

degree preferred, certificate in related field required

Prior work

experience in a union environment including negotiation and local and regional

rules

Collaborate

effectively with other hotel employees and managers to ensure teamwork

Able to

resolve conflicts with supervisors and employees