System Administrator

Company Summary

First American (India) is a GCC (Global Capability Center) of the First American Financial Corporation (NYSE : FAF) family of companies. FAI is a proud member of the FORTUNE 500 companies and has been amongst the Fortune 100 Best Companies to Work For® list for eight consecutive years. First American Financial Corporation provides comprehensive title insurance, closing / settlement, property data and technology solutions. First American (India) creates quality solutions for its customers by combining software, back office, and knowledge processing operations to fulfill First American's business requirements. Our priorities are our employees, customers, and shareholders - in that order. First American (India) has been ranked amongst India's Best Companies To Work For™ 2023 : Listed amongst the Top 100 by Great Place To Work® India, FAI is also certified Best Workplaces for Women and Workplace with Inclusive Practices.

Job Summary

This role shall be responsible for identifying and resolving complex issues reported by users, system requests and handle high priority tickets. This position maintains user and system up-time through effective remote problem solving and by working with outside resources and vendors to deliver effective resolution. Must have experience with remote access systems. Ability to manage multiple customer accounts at any given time. Ensure support tickets are resolved in accordance with Service Level Agreements and customer policy / procedures, Configure hardware / software to customer specifications. Deliver support for reported problems with desktop computers, laptops, peripherals and mobile devices. Evaluate new product versions and recommend upgrade schedules. Set up and troubleshoot domains, user accounts and software accounts. Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users.

Competencies :

• Demonstrate knowledge of troubleshooting desktops / laptops and basic understanding for networks.
• Excellent customer support skills
• Ability to prioritize IT tickets and respond effectively to end user.
• Should be able to think on his feet to ensure tickets and closed within SLA.
• Ability to multi task while managing multiple tickets and user requests.
• Knowledge of using any ticketing tool such as service first.

Technical Skills :

Educational Qualification and Experience :

Minimum of 15 years of formal education - Graduate / Post Graduate in Commerce.

Professional work experience of 2 to 3 years.

FAI is committed to create an environment that respects, supports and inspires all individuals. We do not discriminate on the basis of color, religion, sex, gender identity, sexual orientation and age. At FAI, we celebrate diversity and believe that an inclusive workforce benefits employees, the organization and our community. We are an Equal Opportunity Employer. For more information about our company and dedication to putting People First, check out https : / / firstam.wd1.myworkdayjobs.com / faicareers.