Senior UX Researcher, Customer Engagement

Senior UX Researcher, Customer Engagement

Location : Bengaluru, Karnataka, India

Experience Level : Mid

Minimum qualifications :

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in an applied research setting, or similar.
• Experience with research design utilizing various methods (e.g., usability studies, contextual inquiry, surveys, diary studies, etc.).
• Portfolio highlighting multiple projects that demonstrate research methodology application and storytelling through research artifacts like reports, documents, personas, journey maps, etc.

Preferred qualifications :

About the job

At Google, we follow a simple but vital premise : "Focus on the user and all else will follow." User Experience Researchers (UXRs) make this possible. Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers : we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the needs, attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Googles businesses.

As a User Experience Researcher (UXR), youll help your team of UXers, product managers, and engineers understand user needs. Youll work with stakeholders across functions and levels and have impact at all stages of product development. Youll play a critical role in creating useful, usable, and delightful products. Youll explore user behaviors and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and logs analysis. The UXR community at Google is unique and will help you do your best work. Youll have the opportunity to work with and learn from UXRs across Google through regular meetups, mentor programs, and access to internal research tools.

Responsibilities

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy. Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity / expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.

See also Google's EEO Policy, Know your rights : workplace discrimination is illegal, Belonging at Google, and How we hire. If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form. Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies : Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Locations : Bengaluru, Karnataka, India

Experience Level : Mid - Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within the relevant area.