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Technical Support Engineer - TCP / IP

Essvee ConsultantNoida

18 days ago

Job description

Job Description :

Key Responsibilities :

Diagnose and troubleshoot customer issues related to product functionality, usage, and integration.
Provide clear and concise solutions and workarounds to customer problems.
Interact with customers professionally and empathetically, building strong customer relationships.
Effectively communicate technical information to customers in a clear and understandable manner.
Develop and maintain a deep understanding of our products and services, including their features, functionalities, and limitations.
Stay updated on product releases, updates, and new features.
Troubleshoot technical issues related to SMS, Cloud Telephony, and Voice services.
Identify and escalate critical issues to senior support engineers or engineering teams.
Contribute to the improvement of customer support processes and :

Experience : 1-3 years of experience in technical support, or a related field.

Education : Bachelor's degree in Computer Science, Information Technology, or a related field preferred.

Technical Skills :

Basic understanding of networking concepts (TCP / IP, DNS, etc.)

Familiarity with common networking protocols (HTTP, HTTPS, TCP, UDP).

Basic understanding of operating systems (Windows, Linux, macOS).

Experience with troubleshooting basic computer hardware and software issues.

Familiarity with ticketing systems (e.g., Zendesk, Jira Service Desk).

Soft Skills :

Excellent communication and interpersonal skills, both written and verbal.

Active listening and problem-solving skills.

Ability to remain calm and professional under pressure.

Strong time management and organizational skills.

Ability to work independently and as part of a team

ref : hirist.tech)

Technical Support Engineer • Noida