Support Operations Analyst

Location :

EcoSpace, Bellandur, Bengaluru (On-site, 5 days / week) Tenure :

2 Years Employment Type :

Third-party role through Ushta Te Consultancy Services

About the Client : A globally recognized

financial technology leader

offering a suite of products and services in personal finance, small business accounting, tax preparation, and marketing automation.

About the Role : As a Support Operations Analyst, you’ll drive data-informed decisions, optimizing performance, and improving processes within Customer Success operations. This is a high-impact role where analytical thinking meets cross-functional collaboration.

What You’ll Do : Leverage existing tools to effectively communicate the current state of issues impacting Customer Success and the key performance indicators for contact queues to a variety of stakeholders. Develop insights and ad-hoc analyses to understand forecasted outcomes and meet business needs intraday Action cross-functional initiatives to optimize performance (both intraday and proactively) Effectively communicate and interact with Leadership to create awareness on the current state and build confidence in intraday efforts to reach effective business solutions Prioritize competing tasks, foster stakeholder buy-in, manage multiple projects, and communicate progress effectively.

What We’re Looking For : 3+ years of relevant experience Strong analytical and reporting skills Ability to work effectively under pressure Excellent communication and stakeholder management Experience in intraday operations and customer support environments

Interested or know someone who might be a great fit? Send your resume to

siddharth.bhosale@ushtate.co.in

or reach out at

• 91 77770 80295