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Data Analyst

Data Analyst

Delta Air LinesBengaluru, India
30+ days ago
Job description

About Delta Tech Hub :

Delta Air Lines (NYSE : DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.

Key Responsibilities :

  • Data Analysis & Insights : Conduct deep-dive analysis on ACS digital tools, customer behavior, and operational performance to identify trends and areas for improvement.
  • Performance Metrics & Reporting : Develop and maintain dashboards and key performance indicators (KPIs) to track tool effectiveness, utilization, and impact on Above-Wing and Below-Wing operations.
  • Data Sourcing & Validation : Identify and validate data sources required for creating dashboards and tracking tools and technologies
  • A / B Testing & Experimentation : Design and analyze A / B tests to assess the impact of new ACS tool features and optimizations on operational efficiency and customer experience.
  • Data Modeling & Visualization : To analyze and visualize key operational data, use SQL, Python, R, or business intelligence tools such as Power BI, SAS, Hyperion, and Qualtrics.
  • Stakeholder Collaboration : Partner with ACS leaders, product owners, IT, and business units to provide data-driven recommendations for product enhancements.
  • Tactical & Strategic Support : Assist with research and implementation of performance metrics to support ACS agents and customers.
  • Data Governance & Quality : Ensure data integrity, accuracy, and consistency by collaborating with data engineering teams.

Minimum Qualifications :

  • Education : Bachelors or masters in data science, Business Analytics, Computer Science, Statistics, or a related field
  • Experience : 2 - 3 years of experience in product analytics, data analysis, or related fields, preferably in the airline, travel, or hospitality industry.
  • Technical Skills :
  • Proficiency in SQL for querying large datasets.
  • Strong experience with Python, R, or similar programming languages for data analysis.
  • Experience with data visualization tools (Tableau, Power BI, Looker, SAS)
  • A / B testing and statistical analysis expertise.
  • AWS technologies.
  • Good to have :

  • Experience with project management.
  • Understanding of ACS operations, product development, revenue management, and customer experience.
  • ID : DELAL03

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