Data Analyst

About Delta Tech Hub :

Delta Air Lines (NYSE : DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.

Key Responsibilities :

• Data Analysis & Insights : Conduct deep-dive analysis on ACS digital tools, customer behavior, and operational performance to identify trends and areas for improvement.
• Performance Metrics & Reporting : Develop and maintain dashboards and key performance indicators (KPIs) to track tool effectiveness, utilization, and impact on Above-Wing and Below-Wing operations.
• Data Sourcing & Validation : Identify and validate data sources required for creating dashboards and tracking tools and technologies
• A / B Testing & Experimentation : Design and analyze A / B tests to assess the impact of new ACS tool features and optimizations on operational efficiency and customer experience.
• Data Modeling & Visualization : To analyze and visualize key operational data, use SQL, Python, R, or business intelligence tools such as Power BI, SAS, Hyperion, and Qualtrics.
• Stakeholder Collaboration : Partner with ACS leaders, product owners, IT, and business units to provide data-driven recommendations for product enhancements.
• Tactical & Strategic Support : Assist with research and implementation of performance metrics to support ACS agents and customers.
• Data Governance & Quality : Ensure data integrity, accuracy, and consistency by collaborating with data engineering teams.

Minimum Qualifications :

Good to have :

ID : DELAL03