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Front Office Manager
GREATBELL HR Consultancy Services PVT LTDCoimbatore, Tamil Nadu, India21 days ago
Job descriptionRecruit, train, and supervise front office staff including receptionists, concierge, and bellboys. Prepare duty rosters and manage staff scheduling to ensure proper coverage. Conduct performance reviews and motivate team to exceed service expectations. Maintain a professional and supportive work environment. Ensure the front desk is always well-organized, efficient, and guest-ready. Monitor room availability and work closely with housekeeping and reservations. Manage overbooking situations, walk-ins, and late check-outs professionally. Ensure compliance with hotel policies, procedures, and safety standards. Maximize room revenue through up-selling and effective room inventory control. Monitor front office expenses and maintain operational budget. Prepare and analyze daily, weekly, and monthly reports related to occupancy, guest feedback, and performance. Oversee the use and maintenance of Property Management System (PMS). Ensure guest data is entered accurately and confidentially. Coordinate with other departments for smooth inter-departmental operations. Excellent leadership and team management skills Strong guest service orientation and problem-solving ability Excellent communication and interpersonal skills Solid knowledge of hotel software systems Attention to detail and ability to handle high-pressure situations Professional appearance and demeanor Degree or Diploma in Hotel Management or Hospitality Minimum 57 years of experience in Front Office operations with at least 12 years in a supervisory or managerial role Strong knowledge of front desk procedures, customer service, and reservations Flexible to work in shifts, weekends, and holidays On-call availability for urgent guest or operational issues
The Front Office Manager is responsible for overseeing the front desk operations, guest services, concierge, bell desk, and night audit. The role ensures a smooth, efficient, and courteous check-in / check-out experience for all guests, while maintaining service excellence and adhering to hotel policies and standards.
Key Responsibilities :
1. Guest Services Management
- Supervise the front desk operations to ensure exceptional guest service.
- Greet and interact with guests to ensure satisfaction and handle complaints professionally.
- Ensure smooth check-in and check-out processes, including accurate billing.
- Coordinate VIP arrivals, special requests, and guest preferences.
2. Team Leadership
3. Operational Excellence
4. Revenue and Reporting
5. Systems and Administration
Key Skills and Competencies :
Qualifications :
Working Conditions :
Send resume to WA - 94462838 / 9446283381
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Front Office Manager • Coimbatore, Tamil Nadu, India