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Application Support – Senior Engineer L2
Clover Infotech Private LimitedMumbai19 days ago
Job description5-7 years of experience in application support or similar roles. Proven expertise in Linux, PL / SQL, Middleware, and APIs. Extensive experience in the Banking and Financial Services sector, with a focus on Channels – Retail Net Banking and Mobile Banking. Excellent oral and written communication skills. Strong analytical and problem-solving abilities. Effective team collaboration and technical troubleshooting expertise.
Job Openings
Application Support – Senior Engineer L2
Experience
5-7 Years
Location
Mumbai
Job Summary :
The Senior Engineer – L2 is responsible for managing technical escalations, troubleshooting, and resolving complex issues associated with Retail Net Banking and Mobile Banking. This role demands hands-on expertise in Linux, PL / SQL, Middleware, and APIs to ensure smooth operations and maintain application stability in a 24×7 environment.
Key Responsibilities :
- Troubleshoot and resolve L2-level application issues for Retail Net Banking and Mobile Banking channels.
- Conduct root cause analysis for recurring technical problems and recommend long-term solutions.
- Collaborate with L1 and L3 teams to ensure seamless resolution of issues.
- Implement patches, bug fixes, and minor enhancements in coordination with development teams.
- Monitor system performance and address potential issues proactively.
- Develop and maintain documentation, knowledge articles, and training materials to enhance team capabilities.
- Provide on-call support as part of 24×7 shift rotations.
Qualifications :
Skills :
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Application Support Engineer • Mumbai