Service Desk Analyst with JLPT N3 certification

College degree or 2 years of experience in an IT service desk environment.

• Certifications

ITIL Foundation Certification (preferred).

• Work Experience

Experience supporting customer incidents, requests, and problems in an IT environment.

Prior IT Service Desk Experience Preferred.

• Specialized Knowledge, Skills, and Abilities
• Excellent customer service and communication skills (written & verbal) both in English and Japanese
• Japanese proficiency level of JPLT N3 or above
• Knowledge of MS Windows, MS Office, and ServiceNow.
• Ability to prioritize and multitask effectively in a high-paced environment.
• Strong problem-solving skills and ability to work within defined methodologies.
• Ability to work independently and in a team-oriented environment.

Skills Required

Servicenow, Knowledge Management, Incident Management, Problem Management, Ms Office, Itil Service Management, Major Incident Management, Ms Windows, Asset Management