To succeed in this role, you should be an excellent communicator. Ultimately, youll maintain strong relationships with our customers and clients. This job involves Outbound calling, customer query resolution through chat process and emails, and coordination and follow-up with employees for the important reports and data.
Job Role & Responsibilities
- Building positive relationships with existing customer & clients
- Out-bound calling for projects & Events
- Regular Follow-up and feedback from clients & Customer
- Handle Client & customer queries on Chat- Process
- Regular and rigorous follow-ups
- Maintain Daily trackers
- Coordination with other team members and colleagues for the reports and data
Required Skills
Excellent communication skills English (verbal & Written)Aptitude for fostering positive relationshipsTeamworkCustomer-oriented mindsetMust have good Telephone etiquettesMust be organized and hardworking