HR Operations Lead

Responsibilities & Duties :

Reports to Director-HR & Talent and this role entails overseeing the seamless execution of core people processes, including onboarding, background verification, and employee data management, while ensuring compliance through regular audits and support for statutory and financial requirements. The person is responsible for supervising leave and benefits administration, partnering with insurance teams, and maintaining accurate employee records. In addition, the role involves managing the creation of people dashboards and reports on key metrics such as headcount, attrition, and mobility, and using data to inform business decisions. A key focus is on continuously improving operational efficiency by documenting, simplifying, and automating HR processes. The person also plays a critical role in building team capability by training HR operations team members and collaborating cross-functionally to support broader HR and business needs.

HR Operations Leadership

• Design and continuously evolve the HR operations framework in alignment with business strategy and employee experience goals.
• Serve as a center of excellence for operational HR practices and employee lifecycle governance.
• Collaborate cross-functionally with global teams, IT and Finance to ensure a seamless delivery model across systems and jurisdictions.

Data-Driven Decision Support

Process Transformation & Innovation

Governance & Risk Mitigation

Mobility, Benefits & Experience

Capability Building

Drive operational readiness for new initiatives and talent programs

Skills and Qualifications :