Transport Operations Lead

We are seeking an experienced and dynamic Transport Operations Lead to join our team as the Key Account Manager for ISS (Integrated Services Solutions). In this leadership role, you will be responsible for delivering a premium transport experience for our clients, ensuring that all operations meet the highest standards of service, efficiency, and safety. You will manage the Profit & Loss (P&L) of the account, oversee all transport operations, and drive continuous improvement through strategic planning and operational excellence.

As the Key Account Manager, you will be the primary point of contact for our high-value clients, managing key relationships, setting operational goals, and leading a team to ensure the seamless execution of transport services. Your leadership will be crucial to maintaining client satisfaction, improving operational performance, and achieving financial targets.

Key Responsibilities :

• P&L Management : Oversee and manage the Profit & Loss for the transport operations account. Develop and implement strategies to meet or exceed financial targets, optimize costs, and ensure profitability.
• Client Relationship Management : Serve as the primary point of contact for clients, ensuring their needs and expectations are met. Cultivate strong, long-term relationships with key stakeholders to enhance customer satisfaction and retention.
• Operational Leadership : Lead the day-to-day operations of transport services, including route planning, fleet management, logistics, and driver performance. Ensure adherence to schedules, safety protocols, and compliance regulations.
• Team Leadership : Lead, motivate, and manage a team of operational managers and staff, ensuring high levels of performance, accountability, and professional development. Provide guidance and support to ensure the team works effectively to meet operational goals.
• Strategic Planning & Continuous Improvement : Develop and execute strategies to improve operational efficiency, reduce costs, and enhance service delivery
• Quality & Compliance : Ensure all transport operations are in full compliance with industry regulations, company policies, and client-specific requirements. Maintain the highest standards of service quality and safety in all transport operations.
• Crisis Management & Problem Resolution : Address any operational challenges or disruptions promptly, coordinating solutions to minimize impact on service delivery and client satisfaction.