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Senior Manager – Data & Business Intelligence

HoichoiPune, IN

2 days ago

Job description

Role - Senior Manager – Data & Business Intelligence

Location - Kolkata / remote

We are looking for a Senior Manager - Data & BI to lead data architecture, predictive analytics, and business intelligence to empower data-driven decisions and automate customer operations.

Key Responsibilities :

Build and maintain clean, scalable data pipelines and manage data archival processes.
Oversee development of Customer 360 data platforms, enriching internal insights across teams.
Drive predictive modeling (Churn, LTV, activity scoring), recommendation engines , and product experimentation (A / B testing, pricing strategies).
Map and streamline customer journeys using data insights and automation.
Lead data democratization , building dashboards and self-serve tools for business units.
Collaborate with Customer Support to implement AI-based automation , sentiment analysis, and knowledge base enhancement .
Integrate voice / video interfaces and localised tools to scale support experiences.

Ideal Background :

6–10 years in data science or data engineering with leadership experience.

Strong understanding of ML for business applications and modern data stack (e.g., dbt, Snowflake, Airflow, Looker, etc.).

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Senior Manager Data • Pune, IN