Account Management Executive

Role Overview : We are looking for a

Technical Account Management Executive

who brings a

solid understanding of IT services , strong technical knowledge across

frontend, backend, full stack development, QA roles , and a deep grasp of the

Software Development Life Cycle (SDLC) . You will be the face of CES to our clientsensuring smooth delivery, identifying growth opportunities, and building long-term relationships. A background in

digital transformation initiatives

will be a strong advantage.

Key Responsibilities : Act as the

primary point of contact

for assigned client accounts, available

round the clock

for critical client communications. Build a deep understanding of client business goals and

align CES’s technical services

accordingly. Demonstrate hands-on understanding of

frontend / backend / full stack development, QA roles , and the

entire SDLC process . Work closely with delivery, engineering, and QA teams to ensure timely execution and resolution of project issues. Proactively conduct

account reviews, delivery planning sessions , and performance analysis using KPIs and metrics. Provide technical consulting during pre-sales, onboarding, and throughout project life cycles. Partner with cross-functional teams to drive

digital transformation initiatives

and suggest process or technology improvements. Identify new business opportunities within accounts and drive

account growth strategy . Maintain up-to-date knowledge on industry trends, technology advancements, and CES offerings to provide strategic recommendations to clients. Use CRM and account management tools (Salesforce, Zoho, etc.) to maintain records and track engagement.

• Qualifications : Bachelor’s degree in Computer Science, Engineering, IT, or a related field;

MBA preferred . 3+ years of experience

technical account management

or client-facing roles in the

IT services industry . Strong technical understanding of

software engineering roles (backend, frontend, full stack, QA)

and project life cycles. Familiarity with

SaaS, cloud platforms (AWS, Azure, GCP) , APIs, and enterprise technology stacks. Clear understanding of

SDLC , Agile methodologies, and delivery frameworks. Experience supporting

digital transformation

programs is a strong plus. Excellent communication, presentation, and interpersonal skills. Ability to

juggle multiple accounts , manage priorities, and ensure client satisfaction. Proficiency in

CRM tools, support ticketing systems , and

lead generation platforms .