Role Overview : We are looking for a
Technical Account Management Executive
who brings a
solid understanding of IT services , strong technical knowledge across
frontend, backend, full stack development, QA roles , and a deep grasp of the
Software Development Life Cycle (SDLC) . You will be the face of CES to our clientsensuring smooth delivery, identifying growth opportunities, and building long-term relationships. A background in
digital transformation initiatives
will be a strong advantage.
Key Responsibilities : Act as the
primary point of contact
for assigned client accounts, available
round the clock
for critical client communications. Build a deep understanding of client business goals and
align CES’s technical services
accordingly. Demonstrate hands-on understanding of
frontend / backend / full stack development, QA roles , and the
entire SDLC process . Work closely with delivery, engineering, and QA teams to ensure timely execution and resolution of project issues. Proactively conduct
account reviews, delivery planning sessions , and performance analysis using KPIs and metrics. Provide technical consulting during pre-sales, onboarding, and throughout project life cycles. Partner with cross-functional teams to drive
digital transformation initiatives
and suggest process or technology improvements. Identify new business opportunities within accounts and drive
account growth strategy . Maintain up-to-date knowledge on industry trends, technology advancements, and CES offerings to provide strategic recommendations to clients. Use CRM and account management tools (Salesforce, Zoho, etc.) to maintain records and track engagement.
MBA preferred . 3+ years of experience
technical account management
or client-facing roles in the
IT services industry . Strong technical understanding of
software engineering roles (backend, frontend, full stack, QA)
and project life cycles. Familiarity with
SaaS, cloud platforms (AWS, Azure, GCP) , APIs, and enterprise technology stacks. Clear understanding of
SDLC , Agile methodologies, and delivery frameworks. Experience supporting
digital transformation
programs is a strong plus. Excellent communication, presentation, and interpersonal skills. Ability to
juggle multiple accounts , manage priorities, and ensure client satisfaction. Proficiency in
CRM tools, support ticketing systems , and
lead generation platforms .
Account Executive • India