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Account Management Executive

CESIndia

3 days ago

Job description

Role Overview :

We are looking for a Technical Account Management Executive who brings a solid understanding of IT services, strong technical knowledge across frontend, backend, full stack development, QA roles, and a deep grasp of the Software Development Life Cycle (SDLC). You will be the face of CES to our clientsensuring smooth delivery, identifying growth opportunities, and building long-term relationships. A background in digital transformation initiatives will be a strong advantage.

Key Responsibilities :

Act as the primary point of contact for assigned client accounts, available round the clock for critical client communications. - Build a deep understanding of client business goals and align CES’s technical services accordingly. - Demonstrate hands-on understanding of frontend / backend / full stack development, QA roles, and the entire SDLC process. - Work closely with delivery, engineering, and QA teams to ensure timely execution and resolution of project issues. - Proactively conduct account reviews, delivery planning sessions, and performance analysis using KPIs and metrics. - Provide technical consulting during pre-sales, onboarding, and throughout project life cycles. - Partner with cross-functional teams to drive digital transformation initiatives and suggest process or technology improvements. - Identify new business opportunities within accounts and drive account growth strategy. - Maintain up-to-date knowledge on industry trends, technology advancements, and CES offerings to provide strategic recommendations to clients. - Use CRM and account management tools (Salesforce, Zoho, etc.) to maintain records and track engagement.

Qualifications :

Bachelor’s degree in Computer Science, Engineering, IT, or a related field; MBA preferred. - 3+ years of experience in technical account management or client-facing roles in the IT services industry. - Strong technical understanding of software engineering roles (backend, frontend, full stack, QA) and project life cycles. - Familiarity with SaaS, cloud platforms (AWS, Azure, GCP), APIs, and enterprise technology stacks. - Clear understanding of SDLC, Agile methodologies, and delivery frameworks. - Experience supporting digital transformation programs is a strong plus. - Excellent communication, presentation, and interpersonal skills. - Ability to juggle multiple accounts, manage priorities, and ensure client satisfaction. - Proficiency in CRM tools, support ticketing systems, and lead generation platforms.

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Account Executive • India