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Sr. Executive - Terminal Services - TIR

Sr. Executive - Terminal Services - TIR

Indigo Systems And Technology Consulting ( india ) Private LimitedINDIA
30+ days ago
Job description

JOB DESCRIPTION Senior Executive - AO&CS in the role of Customer Service

OUText Customer Service)

Job purpose :

To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.

Key responsibilities and accountabilities :

Assist customers through all procedures related to arrivals & departures in the following activities.

Reservations & ticketing :

  • Making reservations across the counter
  • Selling of tickets.
  • Remitting cash to the concerned department.
  • Answering customer queries over the telephone.

Departures

  • Attend the pre-flight and post flight briefings.
  • Setting up of check in counters.
  • Screening of checked in baggage.
  • Maintain high quality of Check in procedures.
  • To assist customers with special requests.

    • Arrivals

  • To assist customers with special requests.
  • To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
  • Co-ordination with the baggage vendor for the damaged bags.
  • Follow up with the en-route stations regarding lost baggage.

    • Post flight departure

  • Filing of all necessary flight papers
  • Any other responsibility assigned by the management from time to time

    • Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.

    Locations

    Tirupati, AP, IN

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    Sr Executive • INDIA

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