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Associate Manager - Accounts Payable

Associate Manager - Accounts Payable

GMR GroupHyderabad, Hyderabad, IN
19 days ago
Job description

JOB PURPOSE

The role is responsible for handling the role with a high degree of efficiency and quality. This position is also responsible for managing a team of employees involved in AP activities while fostering process improvements and continuous learning. This position is also responsible for managing key production metrics and activities associated with quality audits.

ORGANISATION CHART

KEY ACCOUNTABILITIES

Accountabilities

Operations :

Overall Accountability for the process-End-to-End.

Work allocation and balancing between team members to ensure a balance between employee engagement and customer satisfaction

Subject Matter expert – Work with the team members to resolve issues as well as provide solutions to the issue

Plan and oversee daily activities by facilitating continuous process improvements and knowledge sharing / transfer reports in order to drive standardization of processes.

Manage metrics to meet agreed SLA’s / KPI’s & activities are performed efficiently and effectively

Conduct metrics monitoring and ensure resolution to issues and quality audits in order to assure service to the stakeholders

Ensuring timely reconciliations & resolutions

Adhering and ensuring smooth month end close

Driving customer satisfaction by ensuring accounts payable activities are performed as per customer expectations and service level agreements

Governance

Conducting regular governance meetings and interactions with team members

Focus on internal controls especially to statutory requirements –ICFR and accounting policies

Work on remediation of gaps identified as part of various audits – Internal, External and Peer Review

Define / strengthen processes to ensure better controls in processes

Process Improvements

Drives continuous improvement in the team by proactively identifying areas of process simplification, improvement and automation through tools and technology.

Be informed & updated with “What’s in the New” and find opportunities of implementation

People Management

Continuous monitoring & management of team members.

Creating goals, mentoring, coaching and providing opportunities to enhance current skill sets in order to foster / empower an innovative team environment.

Responsible for controlling the attrition rate

Participates in the selection process of hiring candidates & assessments

Ad hoc activities

Participate and work with the Process Leaders in strategy deployment and sharing ideas

Participate in other ad-hoc activities assigned by Reporting Lead or Management requirements

KEY ACCOUNTABILITIES - Additional Details

EXTERNAL INTERACTIONS

INTERNAL INTERACTIONS

Stake holders / Business User Team

1st level of escalation point for stakeholders / Business users

Point of contact for all exceptional scenarios

Provide responses to queries raised by to internal / external stakeholders

Internal SSC Team

Reach out to other SSC team members for quick resolution of open issues & escalations

GMR IT

Taxation / Secretarial

Provide responses to queries raised by to internal / external stakeholders

FINANCIAL DIMENSIONS

None

OTHER DIMENSIONS

Handle a Team strength of 5+ FTE’s

EDUCATION QUALIFICATIONS

  • M. Com with experience of operations in a Shared Service Centre

RELEVANT EXPERIENCE

Experienced Manager with 8-12 years of experience is essential

Must have handled a team of minimum 5+ FTE’s

Core experience of AP- Invoice to Pay cycle with knowledge of upstream inter-locks with procurement

Prior experience of handling Invoice processing / vendor master management / query management / payment processing experience will be preferred

Working experience in SAP

Understanding of AP tools (OCR, Workflows etc.)

Knowledge of accounting policies / regulatory requirements & ICFR controls

Basic level of analytics and reporting capabilities

COMPETENCIES

  • Personal Effectiveness
  • Social Awareness
  • Entrepreneurship
  • Problem Solving & Analytical Thinking
  • Planning & Decision Making
  • Capability Building
  • Strategic Orientation
  • Stakeholder Focus
  • Networking
  • Execution & Results
  • Teamwork & Interpersonal influence
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