Title : Cisco SD - WAN Engineer - Network Engineer
Location : Pune, Bangalore, Noida
Mode : Work from office
Notice : Immediate - 15 days
Roles and responsibilities :
The L2 Cisco SD-WAN Engineer is responsible for providing Tier 2 support for enterprise network operations, focusing on Cisco SD-WAN technologies. This role involves troubleshooting complex network issues, implementing quick fixes, and coordinating with field technicians and higher-tier support teams to ensure optimal network performance and service continuity.
Key Responsibilities
- Provide L2-level support for Cisco SD-WAN, LAN, WAN, and WLAN technologies.
- Troubleshoot and resolve multi-domain, high-impact network incidents escalated from Tier 1.
- Implement temporary solutions and workarounds to restore services promptly.
- Coordinate with field technicians for incident resolution and change implementations.
- Conduct post-deployment testing and verification of network changes.
- Escalate unresolved issues to L3 or OEMs when necessary.
- Perform root cause analysis and publish detailed reports with improvement recommendations.
- Execute change management activities, including planning, implementation, and validation.
- Act as a technical point of contact for customers during incident and change processes.
- Support in deploying new devices.
Required Skills & Qualifications
Bachelor’s degree in Engineering, Computer Science, or related field.5–8 years of experience in enterprise network support, preferably in L2 roles.Strong hands-on experience with Cisco SD-WAN (Viptela), LAN / WAN technologies.Proficiency in routing protocols : EIGRP, OSPF, BGP, MPLS.Familiarity with CoS, QoS, VRF, VLANs, and VPNs.Knowledge of Infoblox DDI (DNS, DHCP & IPAM) and Cisco ISE is a plus.Certifications : CCNA R&S (mandatory), CCNP R&S (preferred).Strong analytical and troubleshooting skills.Excellent communication and interpersonal skills.Proficiency in MS Office for reporting and documentation.