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Cisco SD - Wan Engineer- Network Enginner

Cisco SD - Wan Engineer- Network Enginner

TECEZEBengaluru, Karnataka, India
2 days ago
Job description

Title : Cisco SD - WAN Engineer - Network Engineer

Location : Pune, Bangalore, Noida

Mode : Work from office

Notice : Immediate - 15 days

Roles and responsibilities :

The L2 Cisco SD-WAN Engineer is responsible for providing Tier 2 support for enterprise network operations, focusing on Cisco SD-WAN technologies. This role involves troubleshooting complex network issues, implementing quick fixes, and coordinating with field technicians and higher-tier support teams to ensure optimal network performance and service continuity.

Key Responsibilities

  • Provide L2-level support for Cisco SD-WAN, LAN, WAN, and WLAN technologies.
  • Troubleshoot and resolve multi-domain, high-impact network incidents escalated from Tier 1.
  • Implement temporary solutions and workarounds to restore services promptly.
  • Coordinate with field technicians for incident resolution and change implementations.
  • Conduct post-deployment testing and verification of network changes.
  • Escalate unresolved issues to L3 or OEMs when necessary.
  • Perform root cause analysis and publish detailed reports with improvement recommendations.
  • Execute change management activities, including planning, implementation, and validation.
  • Act as a technical point of contact for customers during incident and change processes.
  • Support in deploying new devices.

Required Skills & Qualifications

  • Bachelor’s degree in Engineering, Computer Science, or related field.
  • 5–8 years of experience in enterprise network support, preferably in L2 roles.
  • Strong hands-on experience with Cisco SD-WAN (Viptela), LAN / WAN technologies.
  • Proficiency in routing protocols : EIGRP, OSPF, BGP, MPLS.
  • Familiarity with CoS, QoS, VRF, VLANs, and VPNs.
  • Knowledge of Infoblox DDI (DNS, DHCP & IPAM) and Cisco ISE is a plus.
  • Certifications : CCNA R&S (mandatory), CCNP R&S (preferred).
  • Strong analytical and troubleshooting skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in MS Office for reporting and documentation.
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    Network Engineer • Bengaluru, Karnataka, India

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