Cisco SD - Wan Engineer- Network Enginner

Title : Cisco SD - WAN Engineer - Network Engineer

Location : Pune, Bangalore, Noida

Mode : Work from office

Notice : Immediate - 15 days

Roles and responsibilities :

The L2 Cisco SD-WAN Engineer is responsible for providing Tier 2 support for enterprise network operations, focusing on Cisco SD-WAN technologies. This role involves troubleshooting complex network issues, implementing quick fixes, and coordinating with field technicians and higher-tier support teams to ensure optimal network performance and service continuity.

Key Responsibilities

• Provide L2-level support for Cisco SD-WAN, LAN, WAN, and WLAN technologies.
• Troubleshoot and resolve multi-domain, high-impact network incidents escalated from Tier 1.
• Implement temporary solutions and workarounds to restore services promptly.
• Coordinate with field technicians for incident resolution and change implementations.
• Conduct post-deployment testing and verification of network changes.
• Escalate unresolved issues to L3 or OEMs when necessary.
• Perform root cause analysis and publish detailed reports with improvement recommendations.
• Execute change management activities, including planning, implementation, and validation.
• Act as a technical point of contact for customers during incident and change processes.
• Support in deploying new devices.

Required Skills & Qualifications