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Sabrix Support Analyst (2–5 Years Experience)

VARSA SolutionsHyderabad, IN

3 days ago

Job description

Role Description

We are seeking a motivated and detail-oriented Sabrix Support Analyst to join our team. This role is ideal for candidates with 2 to 5 years of experience in supporting Thomson Reuters ONESOURCE Indirect Tax (Sabrix) systems. The analyst will be responsible for handling post-go-live support, troubleshooting issues, and acting as a liaison between business users and IT to ensure timely and accurate resolution of support tickets.

Key Responsibilities :

Provide day-to-day support for Sabrix post-go-live issues, including tax calculation errors, configuration issues, and integration problems.
Troubleshoot and analyze system issues, working closely with business users and technical teams to identify root causes and implement solutions.
Monitor and manage support tickets using the organization’s ticketing system, ensuring timely updates and resolution.
Collaborate with cross-functional teams including Finance, Tax, and IT to gather requirements, clarify issues, and communicate resolutions.
Assist in testing and validation of fixes, patches, and configuration changes.
Document issue resolutions, FAQs, and support procedures for knowledge sharing and future reference.
Support minor enhancements and configuration updates under the guidance of senior team members.
Ensure compliance with internal controls and audit requirements related to tax systems.

Required Skills & Qualifications :

2–5 years of experience supporting Sabrix / ONESOURCE Indirect Tax or similar tax automation platforms.

Basic understanding of indirect tax processes (e.g., sales tax, VAT, GST, PST).

Familiarity with ERP integrations (e.g., SAP, Oracle) and how they interact with Sabrix.

Strong analytical and problem-solving skills .

Excellent communication skills to interact with both technical and non-technical stakeholders.

Ability to work independently and manage multiple priorities in a fast-paced environment.

Experience with ticketing systems (e.g., ServiceNow, Jira) is a plus.

Preferred Qualifications :

Exposure to post-implementation support in a tax technology environment.

Experience working in Agile or ITIL-based support environments

Educational Qualifications :

Business degree (B. Com, M. Com, CA, CS, ICWA, others similar degrees.)

Salary & Benefits : Not a constraint for the right candidate.

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Support Analyst • Hyderabad, IN